IT Client Support Specialist

CLOSING DATE ‎14 MARCH ‎2023.
NOTE: Please ONLY apply if you have sufficient experience and skills
required as per job description below.
Job Summary.
NOV is seeking a dynamic, self-motivated IT Client Support Specialist to
support our Saudi clients/users. To boost client productivity, we need a PC
support specialist. Use troubleshooting, technical, and communication skills
to remotely or on-site repair and maintenance. You will need to fix
hardware/software installations, moves, and configuration changes when
standard procedures fail. Maintaining accurate client issue information in the
ticketing system while adhering to policies and standards requires
multitasking. You will work with other IT specialists to resolve complex
issues and provide timely, professional solutions to internal and external
customers, minimizing service impact.
Function/ Purpose:
Serve as the first point of contact for customers seeking technical assistance
/ support over the phone, email or via the company ticketing system
* Installing and configuring computer hardware operating systems, software (Applications), networks, multi-function printers and scanners.
* Investigating, diagnosing, and solving Complex computer software and hardware faults.
* Interact with clients on computer equipment, setup functions, and IT processes daily.
* You will have to tackle problems, resolve them, and assign advanced IT issues to appropriate group(s).
* You will follow and contribute to policies, procedures, processes, and guidelines.
* Contribute to and maintain system standards.
* It is necessary to provide detailed documentation of all issues in the Company Service Desk system.
* Respond to service desk tickets in a timely manner.
* You are responsible for organizing, planning, and prioritizing your multiple job activities.
* You will configure and deploy company computer systems.
* You may have to support multiple locations, some remotely.
* Perform hardware inventories when required.
SKILLS & EXPERIENCE REQUIRED:
* You should possess strong communication and interpersonal skills with the ability to build trust and integrity in your relationships with customers and other team members.
* Ability to work independently under stress and meet deadlines, as well as contribute as a team player.
* Be able to maintain confidentiality of sensitive information when needed.
* Ability to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
* Understanding and working knowledge of Two-Factor Authentication.
* Understanding and working knowledge of MDM Solutions.
* Understanding and working knowledge on networks & server environment.
* Y ou can show a demonstrable understanding of network configuration and problem-solving networking issues.
* You can show a demonstrable understanding of network configuration and problem-solving networking issues
* You are knowledgeable on the use of cloud storage and utilization.
* You are self-directed and results oriented with the ability to work expertly and with little supervision
Personal and Interpersonal skills:
* Strong articulation and listening when supporting clients and communicating with others.
* Customer-oriented and cool-tempered
* Flexibility in thinking and operating style.
* Open-mindedness and respect for team members.
* You are punctual and committed to the team.
Qualification, knowledge and experience:
* University Degree in Computer Science or a related Subject is ideal or relevant working experience.
* MCP /MCSE / CCNA / ITIL Certification an added Advantage.
* Experience minimum ‎1 year of experience in a large corporate environment
Key competencies/ skills:
Problem Solving, Multi-tasking, Quality Focus, Technical Understanding, Team
player, Excellent troubleshooting, organizational Communication skills, Good
knowledge in IT operating systems, especially Windows ‎10, Knowledge on Android
/ IOS Devices, Multi-Function Printers.

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