Details
Required Experience 1
Department Customer Operations
Career LevelJunior
Position Location maadi
Skills
Networks
troubleshooting
Requirements and responsibilities
Key Responsibilities:
* Responding to inbound support emails and calls within the specified SLA
* Assisting customers with different types of issues or configuration questions.
* Assisting customers with performance issues
* Assisting customers with REST API questions/issues.
* Use and maintain our knowledgebase with new information as needed
Job Requirements:
* English fluency
* Comfortable working customers and end-users.
* Comfortable being on a phone queue
* Good troubleshooting skills
* Experience working in a related field (customer support/service) 0-2 years
* IT Troubleshooting
* Good network skills
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