Role Summary
Responsible for improving productivity by dealing with customer queries and
responsible in
transmission methods optimization and documentation.
What's On Your Plate?
* Coordinate and collaborate with other departments for sales related matters (Marketing,
Operations and Finance department)
* Act as a first point of contact and respond quickly for partner restaurant queries or
complaints, calls and emails if the Sales Representatives are not available
and delegate the
task to the appropriate Sales Representatives
* Upload and update restaurant information online and in a timely manner
* Responsible for setting up and configuring the system for new partners and trainings and
system issues from the vendor/partner side
* Update and monitor the closed restaurants
* Collection and documentation of restaurant contracts and amendments, filling of restaurant
contracts, and other sales related data
* Prepare contract delivery and pick up report on periodic basis
* Manage quality account of the restaurant, ensuring continuous partner relationships and
resolve operations issues between partner restaurants, users/partner
restaurants and users
* Prepare reports for partner restaurants on transmission methods, assist in programming and
replacing GPRS printers and train restaurant/call center personnel on how to
use
transmission system (GPRS, Pigeon software)
* Maintain accurate records of all sales and prospecting activities including:
* Follow-up activities
* Transmission methods reports
* Contract delivery and pickup report: Acknowledgment of the contract receiving
and delivering for new restaurant
What Did We Order?
* Bachelor's Degree in relevant field
* MS Office, Excel Certification
* Knowledge of CRM
* Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem
Solving and Negotiation Skills
* Ability to meet deadlines and be flexible in working
* Ability to build good relationships with clients
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