UAE
Company Description
Wavetec has always been home to those who think big, who dream of creating a
better future for everyone, then work together to make it a reality. We are
ferociously hard working to ensure that we exceed our clients’ expectations.
Our global outlook and cultural diversity are core to our passion for
innovation.
Wavetec is changing the way we interact and experience service and retail
spaces. One of the most simple yet challenging problems which causes the
highest level of customer dissatisfaction is long & unregulated waiting times.
Our omni-channel ecosystem of solutions powered by AI & smart processing
applications significantly reduces waiting times and increases customer
satisfaction by 30 %.
Wavetec develops and manufactures Virtual Queue Management Systems, Customer
Feedback Systems, Self Service Kiosks and Digital Signage Screens. Moreover,
have recently become an official partner of META to develop and sell solutions
on WhatsApp Business API.
We helped global businesses across the world such as HSBC, Emirates Airlines,
Mars, Samsung, and a number of regional organizations such as Dubai Financial
Markets, Du, Federal Authority for Identity and Citizenship, to mention but a
few.
With head office based out of Dubai, and regional offices in Barcelona,
Karachi, Lima, London, Mexico City, New York, Nairobi, Riyadh, and
distributors in over 75 countries, Wavetec is committed to helping businesses
and organizations to grow
Job Description:
Online/phone support of all Wavetec Products within 30 minutes of service
request.
Field Technical support (hardware and Software) and installation to clients
all over UAE region within 4 hours of service request.
Providing Training to Customers after completion of installation. Collection
of Configuration backups from Customers and sending to Mgr. Ops.
Collect feedback from customers about our products and follow up to ensure
improved service quality
Ensure daily reporting about finished or pending tasks to reporting head or
Senior CSE and logged into the ERP.
Perform the dev-ops function by testing all products that is released by QA
department of Wavetec and ensure a bug free release globally regional office
Sending daily report on services crossing 4 hours to Sr. CSE with a c.c. to
Asst. Mgr. Ops.
Sending weekly report (as per KPIs) for all support calls to Mgr. Operations
Sending estimates of parts/thermal paper to customers, coordinate delivery,
billing and recovery.
Requirements:
At least 1 year working experience in UAE.
UAE Driving License is a must.
Education: Bachelors in Electronics, Computer Science or relevant IT field
Good Knowledge about Networking and Hardware repair.
Good interpersonal skills and communication skills
Good Knowledge about troubleshooting in the windows platform
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