Information Tickets and Tours Manager Al Dhafra

Duties

Assists patrons by providing information concerning available leisure
activities, selling tickets, making reservations, and arranging for special
accommodations required for tours, sporting events, theaters, and special
events. Provides full assistance to individuals or groups planning travel
including commercial transportation, hotel reservations, and other local
services or information. Provides
information to patrons on tour itineraries, train. bus, ferry schedules, train
passes, boat cruises, camping locations, recreational parks, sight- seeing
tours, shopping excursions, festivals, fairs, and cultural information.
Ensures that fees are collected, receipts are issued and maintained, and
revenue is accurate and appropriately processed. Works with base contracting
office to develop a trips and tours contract with at a minimal, two local
travel agents. Coordinates tour guide/escorts for tours. Prepares all
materials needed for drivers, tour guides, and escorts for assigned trips. May
occasionally perform escort duties. Maintains proper inventory levels on
brochures, maps1 and flyers for customer availability. Obtain material from
travel agent contract or develop locally with printing done by F.FSS
contracted marketing office. Prepares end of month and other reports as
directed the supervisor. Works with EFSS contracted marketing office, Public
Affairs Office, and other venues to advertise tours. events, etc. Using
concierge service, works with local travel agents, both contracted and non-
contracted to assist customers with restaurants and hotel accommodations, car
rental, group touring packages, etc. Completes all necessary phone calls and
forms for booking reservations and ensure that the customers are advised of
all pertinent information and procedures. Performs related administrative
support duties. May work an uncommon tour of duty to include days, nights,
weekends, and holidays. Operates government provided vehicles to transport
participants to the gate for EFSS contracted trips and tours and/or transport
customers directly to EFSS specific trips and tours, acting as a tour guide.
Accompanies contracted tour guide on certain occasions as directed by the
flight chief. Establishes a comprehensive volunteer program to support
programming efforts. Has oversight of volunteers to insure programs are run
smoothly and in a professional manner. Provides information referral and
concierge service on all available programs to include but not limited to,
group tour packages, restaurant recommendations and reservations, tickets to
sporting events, etc.

If interested in applying for this position you may preview the online
application: https://apply.usastaffing.gov/ViewQuestionnaire/‎11798214

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by
preference(s) and/or priority consideration eligibilities. An applicant's
eligibility will be determined based on eligibility claimed in the
questionnaire and proof of eligibility MUST be provided with application by
the closing date, ‎01/‎24/‎2023

Business Based Action, Military Spouse Preference, Outside Applicant Veteran,
Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described
below. Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps, AmeriCorps)
and other organizations (e.g., professional; philanthropic; religious;
spiritual; community; student; social). You will receive credit for all
qualifying experience, including volunteer experience. Your resume must
clearly describe your relevant experience; if the position allows for
qualifying based on education, your transcripts will be required as part of
your application.

Qualifying Experience:
Must possess experience in functions of the travel industry which demonstrate
the following (‎1) A practical knowledge of the tour and travel industry (‎2) A
knowledge of recreational activities, rules, and procedures, (‎3) The ability
to plan and organiu recreational activities for groups of people (‎4) The
ability to manage a funds-generating operation (‎5) The ability to supervise
employees. Possess knowledge of accounting principles and financial planning.
Must be able to deal with the public and be able to communicate effectively.
Must be well-organized, accurate, detail-oriented, professional and courteous.
Requires driving license and willingness to operate ‎44 PAX bus (bus training
will be provided if not already complete). Must be approved for an official
passport. Must have basic computer experience. Must be able to satisfactorily
complete a National Agency Check with Inquiries (NACI}. Must be able to
satisfactory complete a pre-employment physical.

You will be evaluated on the basis of your level of competency in the
following areas:

Education

Some federal jobs allow you to substitute your education for the required
experience in order to qualify. This position does not allow for education
substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities
may be used to meet the requirements. You must show proof the education
credentials have been deemed to be at least equivalent to that gained in
conventional U.S. education program. It is your responsibility to provide such
evidence when applying.

Additional information

• Information on COVID-‎19 vaccination requirements may be found at: https://www.saferfederalworkforce.gov/faq/vaccinations/.


• Individual must fully meet qualification/eligibility/background requirements for this position.


• Male applicants born after December ‎31, ‎1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• 
  

  This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

  
  


• 
  

  Benefits
  Review our benefits

  
  

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.
Your resume and supporting document will be evaluated against the
qualifications of the position.

Once the announcement has closed, a review of your application package
(resume, supporting documents, and responses to the questionnaire) will be
used to determine whether you meet the qualification requirements listed on
this announcement. If you are minimally qualified, your resume and supporting
documentation will be compared against your responses to the assessment
questionnaire to determine your level of experience. If, after reviewing your
resume and/or supporting documentation, a determination has been made that you
have inflated your responses to meet the position's qualifications and/or
experience, you may lose consideration for this position. Please follow all
instructions carefully when applying, errors or omissions may affect your
eligibility.

You should list any relevant performance appraisals and incentive awards in
your resume as that information may be taken into consideration during the
selection process. If selected, you may be required to provide supporting
documentation.

To better expedite the hiring process, we recommend including full contact
information (name, address, phone number, email, etc.,) for professional and
personal references on your resume.
* Benefits
Review our benefits
* Required Documents
As a new or existing federal employee, you and your family may have access to
a range of benefits. Your benefits depend on the type of position you have -
whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your
agency to make sure you're eligible under their policies.
Required documents may vary based on the eligibility you are claiming (i.e.,
applying as a Military Spouse Preference - MSP, applying as a veteran,
applying as a current federal employees, applying as a displaced employee,
etc.,). The below document(s) are required and MUST be submitted with your
application by the closing date of this job announcement:
* Resume

Your resume may be submitted in any format and must support identified the
general or specialized experience described in this announcement. If your
resume includes a photograph or other inappropriate material or content, it
will not be used to make eligibility and qualification determinations and you
may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed
preference/priority eligibility may include:

* Cover Letter
* DD-‎214/ Statement of Service
* Diploma/ GED
* Disability Letter (VA)
* License
* Other (‎1)
* Other (‎2)
* PCS Orders
* Professional Certification
* Proof of Marriage Status
* Resume
* Separation Notice (RIF)
* SF-‎50/ Notification of Personnel Action
* Transcript

As described above, your complete application includes your resume, your
responses to the online questionnaire, and supporting documents which prove
your claimed eligibility. If you fail to provide these documents, you will be
marked as having an incomplete application package and you will not be
considered any further.

NOTE: Documents submitted as part of the application package to include
supplemental documents may be shared beyond the Human Resources Office. Some
supplemental documents such as military orders and marriage certificates may
contain personal information for someone other than you. You may sanitize
these documents to remove another person's personal information before you
submit your application. You may be asked to provide an un-sanitized version
of the documents if you are selected to confirm your eligibility.
* How to Apply
To be considered for this vacancy you must apply and complete the online
questionnaire and submit the documentation specified in the Required
Documents section above.

The complete application package must be submitted by ‎11:59 PM (EST) on
‎01/‎24/‎2023 to receive consideration.

To begin, click Apply to access the online application. You will need to
be logged into your USAJobs account to apply. If you do not have a USAJobs
account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents
to be included with your application package. You will have the opportunity to
upload additional documents to include in your application before it is
submitted. Your uploaded documents may take several hours to clear the virus
scan process.

After acknowledging you have reviewed your application package, complete the
Include Personal Information section as you deem appropriate and click to
continue with the application process.

You will be taken to the online application which you must complete in order
to apply for the position. Complete the online application, verify the
required documentation is included with your application package and submit
the application. You must re-select your resume and/or other documents from
your USAJobs account and designate the document type when submitting your
application. Failure to complete this portion will result in an incomplete
application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume,
supporting documents, and responses to the questionnaire) is complete,
accurate, and submitted by the closing date.

Additional information on how to complete the online application process and
submit your online application may be found on the
https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs
account. Once logged in, the Welcome screen lists your applications, your
application status and the date it was last updated. For information on what
each Application Status means, visit: https://www.usajobs.gov/Help/how-
to/application/status

If you are unable to apply online, view the following link for information
regarding Alternate Application Information
(https://help.usastaffing.gov/apply/index.php?title=Alternate_Application_Information)

Agency contact information

Shaw NAF HR Office

Email

[email protected]

Address

Al Dhafra Community Services Flight
‎20 FSS/FSCN
‎504 Shaw Drive, Suite ‎2148
Shaw AFB, SC ‎29152-‎5028
US

Next steps

If you provided an email address, you will receive an email message
acknowledging receipt of your application. Times may vary during the hiring
process, as your application status updates/changes you will be notified with
a notification letter via email.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read
the following guidance.
* Equal Employment Opportunity (EEO) Policy
* Reasonable accommodation policy
* Financial suitability
* Selective Service
* New employee probationary period
* Signature and false statements
* Privacy Act
* Social security number request

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e.,
applying as a Military Spouse Preference - MSP, applying as a veteran,
applying as a current federal employees, applying as a displaced employee,
etc.,). The below document(s) are required and MUST be submitted with your
application by the closing date of this job announcement:
* Resume

Your resume may be submitted in any format and must support identified the
general or specialized experience described in this announcement. If your
resume includes a photograph or other inappropriate material or content, it
will not be used to make eligibility and qualification determinations and you
may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed
preference/priority eligibility may include:

• Cover Letter


• DD-‎214/ Statement of Service


• Diploma/ GED


• Disability Letter (VA)


• License


• Other (‎1)


• Other (‎2)


• PCS Orders


• Professional Certification


• Proof of Marriage Status


• Resume


• Separation Notice (RIF)


• SF-‎50/ Notification of Personnel Action


• Transcript

As described above, your complete application includes your resume, your
responses to the online questionnaire, and supporting documents which prove
your claimed eligibility. If you fail to provide these documents, you will be
marked as having an incomplete application package and you will not be
considered any further.

NOTE: Documents submitted as part of the application package to include
supplemental documents may be shared beyond the Human Resources Office. Some
supplemental documents such as military orders and marriage certificates may
contain personal information for someone other than you. You may sanitize
these documents to remove another person's personal information before you
submit your application. You may be asked to provide an un-sanitized version
of the documents if you are selected to confirm your eligibility.

Help

This job is open to

• 
  

  The public

  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.