Summary:
The main duty of a CareCentre - Agent is to respond to telephone inquiries
about the company's products or services by following standard scripts and
procedures. The incumbent is also responsible to ensure that all calls are
answered within predetermined time scales and are dealt with the highest
standards of customer service. The CCA will also document details of telephone
conversation and actions taken, in order to make further follow-ups and
corrective action as required. The CCA will correspond with CareCentre - Team
Leader, CareCentre - Assistant Manager, and Care Center - Manager accordingly
and comply to provide a customer-oriented service at all times.
Main Tasks:
Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Minimum Requirements:
Bachelors Degree; Medical background preferred.
2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus
Physically fit to carry out duties.
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the busines…
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