Customer Service Assistant I Real Estate I Al Futtaim Malls

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:
The overall purpose of this role is the efficiently manage the customer
service desk and handle customer issues, queries, problems, in a professional
and courteous manner so as to achieve service standards and enhance visitor
experience to the mall.

What you will do:
Responsible for:
Customer Service:
Responsible for providing high standards of customer service to visitors
bearing in mind cultural sensitivities and varying levels of expectations.

Site Knowledge: Responsible for developing an in depth understanding of
the retail centre to assist to any customer queries.

Mall Collaterals:
Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the
delegated level of authority

Coordination:
Coordinate with other departments within the mall, with respect to any issues
relevant to these areas.

Management Support:*
Provide support to the inter-departments at Festival Centre * so as to
provide management front line data to understand public opinion, gauge visitor
experience or make business and marketing decisions.

Emergency Aid :
Provide basic level first aid services and emergency assistance to the
customer.

Job Context:
The role is required to provide high level of customer service experience
services in a professional and efficient manner which will reflect the
company's reputation in the shopping centre industry. Serve as a point of
contact for Festival Centre for responding and assisting all customer queries
in a friendly and efficient manner.

Required skills to be successful:
Job-Specific Skills:
* Customers relations support
* Accept to work on weekends, official holidays and outside the official working hours

Behavioural Competencies :
* Friendly, approachable, honest and trustworthy.
* Be flexible and efficient.
* Proactive, punctual and reliable.
* Positive, cheerful mentality and open to work attitude

What equips you for the role:
Minimum Qualifications and Knowledge:
* Graduation in any degree.
* Fluent in English, preferably in Arabic or any other language would be an advantage.
Minimum Experience:
* ‎3-‎5 years relevant customer service experience in a shopping centre or hospitality background preference for front-desk.

About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise,
specializing in building retail-led super regional malls in prime locations
across MENA and beyond. With a proven track record of creating both
sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls
delivers exceptional experiences and exciting shopping environments for
customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more
than ‎30 years of experience and a deep understanding and knowledge of the
retail sector, both from a shopper's point of view but as curators of space or
landlords to other brands. The company has a directly managed portfolio
including over ‎9 million sqft of retail space across four malls in the MENA
region and two under development. Malls under the Al-Futtaim Malls portfolio
include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival
City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls
established PLEX Management Services offering a full array of services
including asset management and development, leasing, and brand experience
expertise to shopping mall landlords and retail organizations globally.
Implementing global best practice and deploying Al-Futtaim Mall's deep
understanding of mall management and retail dynamics, PLEX promises to deliver
continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-
futtaimmalls.com/