" Every single member of our organization adds a great value. Emaar is not a
collection of talented individuals, but a team of great pooled talent." -
Mohamed Alabbar
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential
leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of
Emaar Properties PJSC, the developer of elegantly designed and exceptionally
built property, malls and hospitality projects across the world. Address
Hotels + Resorts is the first brand launched by Emaar Hospitality Group with
properties situated in some of the most sought-after locations. Address brings
a fresh identity to the global hospitality and service sector by setting new
benchmarks with its gracious hospitality and exceptional service. Recognized
for its fusion of contemporary style with a touch of classic elegance, Address
Hotels + Resorts enriches the lives of its guests with intuitive experiences.
Staying true to its tagline 'Where Life Happens', Address offers its guests
opportunities to celebrate life and its most cherished moments. It's the
ultimate Address.
THE FUNCTION
To lead the Social Media efforts for Address Hotels + Resorts and its brands,
as part of the overall business, marketing and brand strategy. The overall
responsibility includes the development and deployment of the Social Media
strategy and its associated activations under the direction of the Director of
Brand, Address Hotels + Resorts, with the aim to maximize share of voice,
editorial value, reach, hits, as well as customer acquisition, engagement,
retention and brand awareness and exposure.
WHAT YOU WILL NEED TO SUCCEED
* Minimum 4 years of progressive Social Media management experience.
* Demonstrated experience in delivering strategic social media and hands-on social media tactics.
* Strong background in content creation and management in social media.
* Expert in social media content development, management and analytics.
* Expert in Social Studio solution for social media management and analytical reporting.
* A strong command of both written and spoken English is required; additional language is an asset.
Minimum qualification required diploma/bachelor's degree preferably in social
media.
*
PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST
* Ensure achievement of Brand Social Media goals - Financial, Non-Financial and Initiatives
* Completion of projects on time, within budget and based on set quality standards.
* Compliance to Quality, Health, Safety & Environment (QHSE) policies and controls.
Seamless Communication across all levels of the business unit.
*
" Every single member of our organization adds a great value. Emaar is not a
collection of talented individuals, but a team of great pooled talent." -
Mohamed Alabbar
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential
leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of
Emaar Properties PJSC, the developer of elegantly designed and exceptionally
built property, malls and hospitality projects across the world. Address
Hotels + Resorts is the first brand launched by Emaar Hospitality Group with
properties situated in some of the most sought-after locations. Address brings
a fresh identity to the global hospitality and service sector by setting new
benchmarks with its gracious hospitality and exceptional service.Recognized
for its fusion of contemporary style with a touch of classic elegance, Address
Hotels + Resorts enriches the lives of its guests with intuitive experiences.
Staying true to its tagline 'Where Life Happens', Address offers its guests
opportunities to celebrate life and its most cherished moments. It's the
ultimate Address.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered
environment. Represent our brand, throughout the Guest journey, to deliver a
flawless stay experience. Ensure that each guest becomes a happy fan of our
Rooms and other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality, with high EQ.
* Minimum 4 years' experience in Hospitality industry.
* Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
* Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of 1 - 3 year experience in a similar position in a 5-star
hospitality company.
*
PERFORMANCE DRIVEN CULTURE : WHAT YOU WILL BE MEASURED AGAINST
* Conduct all operational tasks in Front Office while living up to service standards and procedures.
* Go the extra (s)mile where you can.
* Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest's
interests at heart.
*
COMPETENCIES
* Put Customer First
* Drive for Results
* Learning
* Resilience
Adaptability
*
At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.