Service Administrator

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Your Role

Atlas Copco Gas & Process Division is continuously growing and in order to
cater our global customer base, we are looking for qualified and experienced
candidate to be a part of our regional team.

In this role, the selected candidate will be responsible for handling the
entire service visit from scheduling, planning and preparations, spare parts
requests and dispatch and till the successful invoicing and close-out of the
service visit.

The successful candidate will also be required to process spare parts orders
for different customers as assigned during the probation period. He/ She will
work in closed cooperation with the regional team to optimize the efficiency
of the aftermarket service business.

The main responsibilities and tasks including, but are not limited to:

• Organize the timely planning of service job assignments and ensure that the deployments are planned according to the customer requirements.


• Administer the deployments for the field service engineers (e.g. air tickets, accommodation, insurance, visa, coordination with agents and gate pass requirements, etc) and submit the documents to the customer.


• Order booking and invoicing in SAP with proactive follow up with the product company to meet the committed deadline for Parts & Services.


• Proactively manage the inbound shipments of parts in coordination with the service schedules.


• Coordinate proactively with different sales teams regarding the planning of upcoming job assignments.


• Coordinate with the customers regarding changes in deployment schedules and update the customer accordingly, if in case of any change.


• Liaise and coordinate with the product companies regarding service job requests, technical support and training opportunities and maintain the extensive communication channel.


• Maintain, organize and archive the time sheets and encode all hours in the SAP system.


• Maintain and archive the field service reports and submit them to product companies and customers.


• Timely invoicing in coordination with the product company and the Sales teams.


• Update the deployment schedule and ensure that all filed service engineers informed well in advance.


• Update the service relate information in CRM (service reports, timesheets, etc).


• Generate monthly KPI and utilization reports.


• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.


• Take whatever action is appropriate and required to get the job done in a timely manner and to establish and maintain communications with all people/employees considered necessary.


• Complete any additional tasks as assigned by the Operations manager.
  
  
  To succeed, you will need
  Experience requirements
  Experience in scheduling of people or processes
  Experience with spare parts administration
  Logistics experience.
  Experience with service operations
  Good verbal and written communication skills
  Strong organizational skills
  
  Knowledge
  Familiar with Microsoft Office products, particular with Word and Excel
  In depth knowledge of SAP systems
  Good command of English, both written and oral
  
  Educational requirements
  Bachelor 's degree in business administration, or equivalent
  
  Personality requirements
  Able to work independently and as a team player.
  Self-motivated, self-confident and dynamic person.
  Excellent interpersonal skills.
  Highly flexible and willing to adapt working time to business requirements.
  
  In return, we offer you
  Atlas Copco is a Swedish company, the Swedish human culture continues to flow
  through the veins of our ‎38,000 employees in more than ‎90 countries. It has a
  strong family vibe with a warm respect for each individual and we strive for
  strong diversity. We also invest heavily in our customers, in the environment,
  ... but first and foremost in our own people. In this way, we provide a
  stimulating environment in which you can develop your competencies on a daily
  basis. In addition, our family-friendly working atmosphere gives you space in
  your agenda planning, so that your work and private life can be combined as
  easily as possible.

The regional support center operating under the legal name and umbrella of
Atlas Copco Services Middle East within the Compressor Technique Business Area
has started operating as of January 1st, ‎2003.This regional support center has
been created to give both technical and commercial support to our
distributors, and to continue developing the business in the region.


City
Position Location Country and City to be Decided

Last Day to Apply
August ‎28, ‎2023

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