Spa Receptionist - Spa - Spa & Recreation - InterContinental Hotels Group® Dubai Festival City

Do you see yourself as a Spa Receptionist for InterContinental Hotels Group®
Dubai Festival City?
What's your passion? Whether you're into triathlon, exploring new restaurants
or dancing the tango, at IHG we're interested in you. We love people who apply
the same amount of passion and precision to their jobs as they do to their
hobbies. Imagine working for a company that gives you Room to be yourself. Our
commitment to our people is to deliver room to have a great start, to learn
and grow, to perform, to be recognized and rewarded, to be involved and to
take the initiative and lead.
The InterContinental Hotels Group® properties in Dubai Festival City consist
of four hotel brands. These include the luxury brand InterContinental, the
superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence
Suites and the vibrant mid-scale Holiday Inn. In addition to over ‎1000+
bedrooms, the four properties boast a selection of high quality restaurants
and bars, an impressive ‎3,800 square meter Event Centre across two levels, the
‎5,000 square meters Festival Arena by InterContinental, the luxurious Spa
InterContinental, state-of-the-art gymnasium and swimming pool facilities. We
are looking for people who are friendly, welcoming and full of life to people
to join over ‎900 colleagues who are always finding ways to make every guests
experience an enjoyable one. We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
* Actively look for opportunities to up sell signature treatments and day spa packages to drive maximum revenues and GOP.
* Welcome guests to the spa and offer detailed explanations on all treatments if required.
* Make personal suggestions to guests of treatment recommendations based on time, budget, concerns.
* Actively demonstrate the "active retail skills" to offer a fully customised experience to guests.
* Use the active retail tool to close the sale based on therapists recommendations.
* Ensure accuracy in bookings and guest profile information; walk-in guests, booking over the phone or via email.
* Be familiar with discounts and special offers.
* Be comfortable and confident working with several guest requests at one time and ensure accuracy and attention to detail.
* Conduct yourself in a professional, genuine and caring manner and set the tone for the guest experience.
* Ensure a correct level of retail products are kept on hand in the lifestyle boutique to guarantee all retail products are available and displayed as per brand standards.
* Follow opening and closing report procedures, including the cash and credit card handling policy and requirements.
* Use time efficiently when following opening and closing procedures to ensure all areas of the checklist are completed in a timely manner.
* Actively participate in spa events either within the spa facility or off site.
* Deliver an unrivalled guests experience for each and every guest by following department SOP's.
* Stay true to product brand standards and understand the meaning of a brand promise.
What we need from you:
* Look smart and presentable
* Great communication skills
* Strong technical skills on treatments
* Great up-seller
* Excellent computer skills
What you can expect from us:
We'll reward all your hard work with competitive salary and benefits.
Join us and you'll become part of the global IHG® family - and like all
families, all our individual team members share some winning characteristics.
As a team, we work better together - we trust and support each other, we do
the right thing and we welcome different perspectives. You need to show us you
care: that you notice the little things that make a difference to guests as
well as always looking for ways to improve - visit www.careers.ihg.com to find
out more about us.
So go on - show us how your passion and personality are the perfect fit to
deliver memorable experiences to our guests.