We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive and travel
insurance. Allianz Partners is a global family of over 19,000 employees across
78 countries. This role is in the International Health part of the business,
which has a number of well-known customer facing brands such as Allianz Care,
Nextcare and Medi24.
The International Health line of business provides international health, life
and disability insurance and services, reinsurance and administration services
to a wide range of customers. These include multinational companies,
intergovernmental organisations (IGOs), non-governmental organisations (NGOs),
private individuals, families and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment and
value for our customer.
Summary:
The Customer Care - Assistant Manager is responsible for supporting the
CareCentre - Manager in managing the functions related to 2nd level of
Helpline for members (Member Care & MyNextcare support), Provider escalations
(Provider Care), Payer Care, Syncro Support (Brokers & Payers), Complaints and
Quality Assurance. The incumbent has the responsibility to represent
himself/herself as the manager-in-charge for all functional purposes in the
absence of the CareCentre - Manager.
Main Tasks:
26669 | Customer Services & Claims | Professional | Non-Executive | Allianz
Partners | Full-Time | Permanent
Minimum Requirements:
Job Level:
Professional
Location:
AE
Available until:
29/05/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
NEXTCARE Claims Management LLC
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
26669
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