Officer - Airport Resource Allocator & Optimization - 23000258
United Arab Emirates
Closing Date: Apr 28th 2023
MAIN OBJECTIVE OF ROLE
To maximise the daily utilisation of resources and provide a daily resource
allocation plan by optimally allocating the key operational resources
(including manpower, equipment, and facilities).
KEY RESPONSIBILITIES
1. Ensures the daily availability of adequate qualified staff to meet the
requirements of the operations, considering all aspects of manpower planning
calculations based on the scheduled and unscheduled tasks.
2. Communicates real time updates directly to Airport staff ensuring work is
conducted as efficient as possible and reallocates tasks as required.
3. Keeps track of all teams on shift (schedules, locations, etc.) as well as
all leave allocations, absences etc.
4. Reviews and ensures that all overtime related information is updated in
resource management system.
5. Provides input into the scenario analysis testing (what-if) and monitors
the execution of manpower optimisation initiatives whilst acting as technical
liaison between vendor and IT (with regards to the planning rostering, pre-
planning and real time control (RTC) systems).
6. Provides input into resource requirements/business cases prepared by the
department for additional, replacement resources keeping in view the yearly
budget plan, KPIs and other parameters.
7. Implements unscheduled manpower plans to cater for high demand scenarios
and provides feedback on its execution.
8. Provides a 24-72 hour shift plans taking into account expected demands,
schedules and roster resources while accounting for any unplanned situations
(sicknesses, flight diversions etc.).
9. Improves operational efficiency and productivity by utilizing specialist
knowledge of the decision support system (resource management system (RMS),
Real-time control (RTC), check-in system DCS, or third-party management
system, etc.)
10. Ensures smooth handover for staff whose shift has ended and those who
have begun their shifts.
11. Monitors shortage in manpower due to absenteeism-leaves and liaise with
section supervisors to adjust allocation of available resources to cover all
passenger services activities and avoid delays.
12. Evaluates feedback from real time control (RTC)/statistics reports on
engagement rule variations and utilise information t review and recommends
revised engagement standards this will help in an optimised plan-deliver
review cycle.
13. Prepares and maintains all regular/adhoc reports pertaining to the KPI,
short and long terms manpower status/requirements, engagement rules and master
rosters on a weekly, monthly basis for senior management make informed
resource and manpower related decisions.
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Education Level Required
* Bachelor's Degree (or equivalent)
Experience Specific Requirements
* Preferred No. of Years (with Relevant Degree) - 3
* Preferred No. of Years (without Relevant Degree) - 5
Systems, Licensing, Language or Certification Requirements
* Experience in airport operations (preferably in fields related to resource management and scheduling)
* Minimum of 3 years using RMS (preferably INFORM RMS)
CORE COMPETENCIES
* Customer Focus
* Team work
* Effective Communication
* Personal Accountability & Commitment to achieve
* Resilience and Flexibility (Can do attitude)
ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports
any weakness or incidents to the respective Line Manager or the Information
Security team. Completes all required ISR awareness sessions and follows
associated guidelines in the day to day business operations.