OFFICER - BUSINESS ASSESSMENT

؜ - ؜الإمارات ؜ -

Job details


  • Support to manage the self-assessment exercise in UAE as part of business assessment to identify areas for improvement and ensure proper actions/initiatives are implemented to increase DP World UAE excellence level/score & readiness to apply for excellence awards.

  • Evaluate all actions plans based on the outcomes of the self-assessment to address the areas for improvement and ensure proper follow up & closure of all actions.

  • Support in preparing the reports related to the self-assessment and status of action plans.

  • Support in managing the local & international excellence award submissions & site visit assessments for UAE businesses units and functions.

  • Propose potential excellence awards and target them for each business unit under DP World UAE.

  • Support in managing all tasks related the internal customer satisfaction by conducting internal customer surveys of UAE businesses units & functions, analyzing the results, presenting the results and ensure all action plans identified are implemented & closed to enhance the services and increase the satisfaction level.

  • Evaluate all actions plans related to the external customer satisfaction results to ensure proper action plans been identified & implemented to increase the satisfaction level.

  • Support in managing the regular reports related to business assessment activities with other internal teams within organizational excellence which they need to refer & can be relevant to their activities.

  • Support in managing an effective result dashboard related to business assessment team which gives clear results on the team performance & KPIs.

  • Liaise with excellence awards offices for applying, assessing, awards workshops, feedback reports, award ceremonies, etc.

  • Assist in identifying smart solutions related to business assessment activities to manage the tasks more effectively and reduce the paper & manual work.

  • Enhance the awareness level among UAE employees with regards to business assessment activities.

  • Perform other responsibilities associated with this position as assigned by management team.

Job Summary

  • Advertiser: DP World
  • Announcement date: 06/04/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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