Customer Service Assistant

Role and Responsibilities

Job Summary
The role of the Customer Service Assistant is based in CAE Abu Dhabi.
The incumbent must establish contact with both internal and external
customers, by providing the customer with the requested information concerning
the Training schedules, tickets, hotel, transportation, other formalities on
arrival, etc. They will be responsible for requesting and following up of the
above-mentioned customer requirements in a timely and efficient manner and
providing back-up and assisting with training administration & scheduling
tasks as and when required.
Duties and Responsibilities
Liaising with Customers and Clients
* To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training. Present a highly professional image at the reception.
* Respond professionally to customer queries and accurately transfer the information to the respective managers and depts...(have the knowhow on the products and services delivered in ECFT and CAE)
* Process Visa 's, Hotel, marhaba, OK to board, and any support the customers may require.
* Ensure schedule changes are notified to clients accurately and prepare transport schedule for Crew and Drivers proactively.
* Support client feedback process; relay the feedback to the AE/CS manager.
Support Prior to Client Check-In
* Assist with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules.
* Pre-training package information, transportation schedule, letters / confirmation letters to be sent prior to training.
* Security - Check Clients and Visitors ID's and issue passes.
* Support pre-training, during training requirements in the absence of AE's/Training Admin/Scheduling:
* Update Gemini with correct names as per passport, VIP listing, Emails ID, Phone numbers etc.
* Issuing clients with manuals / tracking laptops and lockers on arrival.
Coordinating Tasks
* Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues / concerns.
Administrative Tasks
* General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.
* Client Lounge Services supplied and tidied.
* Administration, distribution & tracking of Client Surveys, promotional items daily.
* Sending faxes, photocopying and other office services as required.
* Other admin task as delegated by tm
* Providing back-up and assisting with training administration & scheduling duties as and when required.
* Assisting the Training Manager with general administration tasks as needed
Position Type

Regular
CAE thanks all applicants for their interest. However, only those whose
background and experience match the requirements of the role will be
contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one
passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour,
religion, sex, gender identity or expression, sexual orientation, disability,
neurodiversity or age.
The masculine form may be used in this job description solely for ease of
reading, but refers to men, women and the gender diverse.