Telephone/Service Plus Operators|General Telephones (AHD)

ROLE IN FRONT OFFICE (TELEPHONES)
ARMANI HOTEL DUBAI
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential
leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of
Emaar Properties PJSC, the developer of elegantly designed and exceptionally
built property, malls and hospitality projects across the world.
Armani Hotel Dubai is the first hotel designed by Giorgio Armani, offering
visitors to Dubai an unprecedented choice for luxurious indulgence in elegant
settings. Nestled in the worlda€™s tallest tower, Burj Khalifa, occupying
concourse level through to level ‎8 and levels ‎38 and ‎39, the hotel features
‎160 luxurious guest rooms and suites, seven innovative restaurants, exclusive
retail outlets, the first in-hotel Armani/SPA, and Armani/PRIVE nightclub.
With its own dedicated entrance, the hotel is situated within walking distance
of The Dubai Mall, the worlda€™s largest retail destination, set within the
vibrant Downtown Dubai business and leisure district.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered
environment. Represent our brand, throughout the Guest journey, to deliver a
flawless guest experience. Ensure that each guest becomes a happy fan of our
hospitality.
WHAT YOU WILL NEED TO SUCCEED
* Genuine service personality, with high EQ.
* Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
* Expereince in Service Plus - Telephones is a must
* Strong Product knowledge
* A minimum of one-year experience in a similar position in a ‎5-star hospitality company.
* A strong command of both written and spoken English is required; additional language is an asset.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
* Conduct all operational tasks in Front Office / Telephones while living up to service standards and procedures.
* Process all incoming and outgoing calls accurately and courteously.
* Process all incoming e-mails, handle guest e-mails and direct e-mails to other departments where applicable. Send out pre-arrival e-mails to guest
* Go the extra (s)mile where you can.
* Prevent complaints and ensure adequate service recovery where needed.
* Pro-actively communicate with fellow Ambassadors, always with the Guesta€™s interests at heart.
COMPETENCIES
* Put Customer First
* Drive for Results
* Learning
* Resilience
* Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base
of how we serve our customers, how we speak with one another, and the way we
move forward in every decision we make. In short, it is the essence of who we
are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our
promises and above all we value the trust they place in us to deliver flawless
products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we
are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the
willpower, skills, knowledge and passion needed to deliver extraordinary speed
for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled
talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We
challenge conventional wisdom and ourselves, we expect the unexpected, and we
develop products and services that reflect the future.