Part-time Customer Service Advisor

Hours per week: 20hrs per week, over a flexible working contract (includes
weekends)
Job Type: Part-time position
Location: This role is based at Eternal Gardens, A20 Sidcup By-Pass,
London, BR7 6RR
Our business
We are the leading cemetery and ceremonial service provider in the UK. We
promise to provide a personalised service in a unique and caring environment
for all our families and we are looking for exceptional people to join our
team.
Job opportunity
It's all about delivering excellent customer service. If you're looking for a
role that will offer you variety, the opportunity to meet people, and an
amazing location to work in, we've got the job for you. As a Customer Service
Advisor in our business, you will be involved in delivering the highest
standard of customer service, and reflect the Eternal Gardens brand experience
always, engaging with our families, Funeral Directors and Arrangers, making
them feel welcome, with your compassion and care.
Skills and qualifications
To be part of a successful team in this varied role, you'll need to have:
* The highest standard of customer care and the ability to find ways to improve a customer's experience
* The ability to work with a variety of people, Customers, Funeral Directors, Suppliers and our team
* High standards of presentation and an eye for detail when delivering our hospitality
* Genuine enthusiasm, sensitivity and compassion for working with people during a very difficult time
* Constantly striving to achieve targets through effectively helping customers, meeting their needs fully and exceeding their expectations
* The ability to record all financial and non-financial information quickly and accurately - right first time
* Take responsibility for a number of administration duties to including the raising of purchase orders
* Ensuring all company procedures regarding H&S, security and welfare are maintained at all times
* Work well under pressure and a strong team player
* A flexible and can-do attitude
Short listing is carried out objectively by assessing the information you
provide against the requirements of the job as set out in the vacancy details.
If you are short listed, you will be contacted and invited to attend an
interview. However, due to the high number of applications received, should
you not hear from us within 48hrs after the closing date your application will
have been unsuccessful.
You will be notified in writing of the next stage in the recruitment process,
and we will also tell you the details of what to expect at the interview.
Requirements
Compliance Eligibility to Work in the UK. Having a criminal record will not
necessarily prevent you from working at GreenAcres. In reaching a decision we
will take into account; the nature of the work, the circumstances and
background of the offence(s) and time elapsed.
We only accept applications with a covering letter. If you require a
reasonable adjustment or other assistance to participate in the recruitment
process, for example due to disability, please contact the HR department on
‎0208 ‎300 ‎9790. Closing date: 31st May ‎2023.
Eternal Gardens appoints on merit.