Job Description:
Sutherland is seeking a self-motivated and leadership oriented person to join
us as a Associate Manager - Global Human Resource Services. We are a group of
driven and hard-working individuals. If you are looking to build a fulfilling
career and are confident you have the skills and experience to help us
succeed, we want to work with you!
Associate Managers in this role get to:
Consistently deliver: deliver a quality and professional service to all
customers. Ensure workflow processes are actioned in a timely and consistent
manner. Monitor escalation of queries to improve front line service and
support. Deal effectively with customer complaints and service related issues,
liaising with Key Business Leaders and HRBPs where appropriate.
Enable and guide: manage a team of HR Service Representatives to ensure the
team meets its objectives. Provide a role model for team members and coach and
develop individuals to ensure they reach their maximum potential. Supervise
the delivery of end to end transactional administration activities associated
with the employment cycle for all employees and managers. Monitor and evaluate
the performance levels within the team with a view to identifying ways of
improving performance levels. Develop plan and deliver team induction and
ongoing training. Lead the team contribution to the development of new end to
end transactional administration activities and service level agreements.
Hire, terminate, promote, write and administer performance evaluations for
assigned staff. Effectively manage assigned staff using established company
policies and practices.Develop, coach and mentor assigned and other SSC Team
representatives to build a high-performance culture. Participate in the
development and delivery of training for assigned staff, SSC staff, other HR
partners, SSC customers and third party vendor resources.
Be the expert: develop and monitor Standard Operating Procedures to ensure
high quality and consistent service delivery. Plan resource needs and manage
workload distribution, allocation of tasks and monitor service levels.
Contribute to the development of the Document Management Systems and ensure
they are populated and maintained. Responsible for any project work relevant
to the activities of the Shared Services Centre and appropriate to the grade,
as requested by the Manager.
Qualifications:
Our most successful candidates will have:
*
Five or more years of experience required in related field (i.e. Human
Resources Operations, Benefits, Compensation, and HR Technology, etc)
* Bachelor 's degree/PG in HR specialization/MBA or an equivalent combination of education and experience
* Two to three years experience as a supervisor or manager of people
* Strong knowledge of PeopleSoft 9.X or higher, experience with Oracle Fusion a plus
* Strong knowledge of Microsoft Word, Excel, PowerPoint
* Deep understanding of employee data or call center based metrics and processes
* Excellent communication (written and verbal) and presentation skills
* Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization