Main Job Responsibilities:
* Handle all incoming/outgoing calls of the call center.
* Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
* Provide best possible service to customers to achieve highest level of customer satisfaction & retention.
* Handle and solve all inquiries, requests and complaints received by email or phone.
* Communicate with other departments for all relevant customer inquiries if applicable.
* Provide proper information to customers with complete and comprehensive understanding of company products and services.
* Fully understand and adhere to company policies and procedures that generate professional credibility and trust.
* Respect and apply company vision, mission and core values.
* Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
* Use available methods and tools to develop own skills.
* Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings and coaching sessions….etc).
* Keep up-to-date with all the services and products provided by the company.
* Resolve all customer complaints, requests and inquiries within the pre-determined SLA's.
* Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Specifications:
* Bachelor degree from reputable university, English Section.
* Age between 21 and 28 years old.
* English Proficiency is a must.
* Very good computer skills.
Required Skills:
Customer Oriented
Strong Communication Skills
Business Etiquette
Team Player
Stress Management & Time Management
Please send your updated resume to:
[email protected]
Details Required Experience 3 years Department Customer Operations Career LevelLead Position Location Alexandria Skills customer service Requirements and responsibilities # **Job Description** * Ensuring agents understand and comply with all call center objectives, performance standards, and pol…
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