Customer Service/Technical Support Advisor - English - Alexandria - 2024

Job Title:
Customer Service/Technical Support Advisor - English - Alexandria - ‎2024
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with
English language skills to help us deliver exceptional customer experiences
for some of the world's biggest and most well-known brands.
Advisor I, Blended Support position interfaces with customers via inbound
calls/chats/emails, outbound calls/chats/emails, or through the Internet
depending upon client requirements. This position provides customer service
support and resolution of routine problems regarding client's products or
services.
In this role, you'll:
* Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
* Become a product pro, mastering the ins and outs of the latest trends.
* Troubleshoot issues with patience and a can-do attitude.
* Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
* Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core Responsibilities
* Ensure service delivered to our customers meets contractual Key Performance Indicators ( 'KPIs')
* Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
* Maintain basic knowledge of client products and/or services.
* Prepare complete and accurate work including appropriately notating accounts as required.
* Participate in activities designed to improve customer satisfaction and business performance.
* Offer additional products and/or services.

Candidate Profile

• A minimum high school diploma with ‎3 to ‎6 months of relevant experience is preferred.


• Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.


• Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.


• Basic computer navigation skills and PC Knowledge.


• Ability to work as a team member, as well as independently.


• Dependable with proficient attention to detail.


• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.


• Able to rotate shifts, as needed.


• Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.


• Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
  Based on location and/or program, additional experience/skills may be
  required


• Job requirements may vary by country and will not contravene any local
  laws

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Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to
perform routine tasks within simple processes. You will work with close
supervision and clearly defined procedures. You are starting to demonstrate
familiarity with client terminology, operating standards, and procedures.
Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant
and supportive work environment. Join us and be a part of a team that is
passionate about making a difference in the lives of our customers and our
community!

**

Disclaimer
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status, or any other legally protected characteristic.
Location:
EGY Alexandria - 5th Floor, Matajer Tower ‎2, ‎51 - ‎61 Fawzi Moaz Street,
Smouha, Sidi Gaber
Language Requirements:
Time Type:
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