Call Center Representative- Assiut

؜ - ؜Assiut ؜ -

Job details

About the job Call Center Representative- Assiut


About the role


Handle all the inquiries, requests and complaints of the customers which are
received via inbound/outbound calls of the call center. Handle the received
calls within the quality standards of the company to maintain company image,
and to up-sell the products and services to maximize revenues.
About you


Education:
* Bachelor degree from a recognized university.
* ‎0-‎2 years of experience in the same function.


Skills 



  • Excellent English Spoken and Written

  • Very good computer skills

  • Strong Customer Orientation.

  • Strong communication, listening and interpersonal skills.

  • Flexibility and ability to work in a team.

  • Self-confident with professional behavior and attitude.

  • High sense of time management


 Additional information


work conditions
* Rotational Shift basis ‎8 hours
* Transportation
* Days Off: ‎2 consecutive day
Department:
Customer care 
* Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
* Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
* Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
* Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
* Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
* Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
* Use available learning methods and tools to develop your own skills.
* Use the available tools and systems to document customer requests and to provide the correct information and services.
* Update your own awareness of all the services and products provided by the company.
* Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.

Job Summary

  • Advertiser: اورنچ مصر
  • Announcement date: 15/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Assiut
  • Salary: -
  • Phone number: -

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