Senior Glover Specialist (They/He/She)

About Glovo:

We're a Barcelona-based company and the fastest-growing delivery player in
Europe, Africa, and Western Asia. With food at the core of the business, Glovo
delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our
shared vision to give everyone easy access to anything in their city. We
welcome top performers that will bring new ideas, diverse perspectives, and
provide you the opportunities and freedom to grow and make a real impact on
millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products,
and our culture. We know that the best ideas and solutions come by bringing
together people from all over the world and by fostering a culture of
inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to
talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For
example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Join us as a Senior Glover Specialist and become a key member of Glovo's local
operations team! We offer a challenging and dynamic environment with many
opportunities for learning and development.

Be a part of a team where you will:

• Lead the process of training and onboarding the entire fleet of Glovers ( out couriers)


• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers


• Have a Data sensitive analytical approach, making sure that all the information is transferred to our database and reports


• Be responsible for all documentation and contracts of Glovers


• Be there for the Glovers when they need support


• Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand


• Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager


• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs


• Communicate effectively with the local Operations Manager on customer support processes and operations


• Improve processes on behalf of Glovers through projects (when necessary)

You have:

• Have previous experience in on-demand fleet management


• Good communicator with ability and agility to solve problems


• Excel and Data Interpretation Skills


• Enjoy learning and adapting to new technologies


• Have initiative, be proactive and autonomous -- Glovo is also yours!


• Have good energy and like what you do, even on bad days


• University degree (Engineering, Administration or related areas)


• Fluency in English

Experience our Glovo Life benefits:

• Private health insurance with Keuren Medicus


• Free deliveries + ‎16,000 KZT monthly credit (for restaurants) in your GlovoApp


• Flexible time off (take the time you need) and hybrid working model


• Volunteer during your working hour

What you'll find when working at Glovo:

• Gas: Driven to deliver quality results quickly


• Good Vibes: Bring positivity and communicate openly


• Stay Humble: Self-aware and open to learning


• Care: Uplift people and the planet


• Glownership: Act as proud owners


• High Bar: Focus on Top Performance
  If you believe you match these values, we look forward to meeting you!
  Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram
  and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling

anyone to get almost any product delivered in minutes. Our on-demand logistics
connect customers with independent local couriers who acquire goods from any
restaurant or store in a city, as well as deliver urgent packages for a
variable fee. For additional information on Glovo, please visit ****
https://about.glovoapp.com/