A Telephones Operator accepts, delivers and responds to Guest and management
messages, enquiries and emergencies and uses their knowledge of the hotel
facilities, services, and the local vicinity to quickly respond to the
customer.
What will I be doing?
As a Telephones Operator, you will accept, deliver and respond to Guest and
management messages, enquiries and emergencies using their knowledge of the
hotel facilities, services, and the local vicinity to quickly respond to the
customer. A Switchboard Telephonist contributes to the first impressions of
our Guests and, therefore, must perform the following tasks to the highest
standards:
Assist other departments, as necessary
What are we looking for?
Telephones Operator serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and good communication skills, especially on the telephone
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
* Genuine service personality, with high EQ. * Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. * A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company. * Conduct all operational tasks in Fr…
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