Summary
To ensure that the guests are offered the highest level of personalized
service at all times and to report guest complaints or problems to supervisors
if no immediate solution can be found and assure follow up with guests.
Awareness of hotel activities and a proper handover of the pending points for
next shift's follow up and action is crucial.
To provide a courteous, professional, efficient and flexible service at all
times, to perform opening and closing procedures established for the Place of
Work as assigned, to monitor operating supplies and reduce spoilage and
wastage, to handle cash and credit card payments. To have a thorough
understanding and knowledge of all Food and Beverage related services and
products and, to have the ability to recommend Food & Beverage combinations,
to upsell and cross-sell.
Qualifications
Ideally you have a relevant degree or diploma in Hospitality or Tourism
management. Minimum 1 year work experience in hotel operations. Good customer
service, communications and interpersonal skills are a must.
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