Spa Therapist

Job Description:

OVERVIEW/BASIC FUNCTION:
Provide all facial, salon, massage and body services offered by the Spa at
Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all
times.
RESPONSIBILITIES:
* Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
* Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
* Be familiar with all hotel/spa packages, promotions, prices and rates.
* Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
* Perform opening procedures.
* Maintain inventory products.
* Schedule guest appointments.
* Verify medical releases from guests with applicable medical conditions.
* Conduct appointments according to guest's comfort and desire. Follow service protocol.
* Follow draping procedures.
* Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
* Sanitize implements.
* Sell/promote merchandise.
* Complete required post- treatment documents.
* Follow dirty linen procedures and room set up.
* Handle emergency procedures and report any accidents to your manager and security.
* Close station.
* Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
* Fill out necessary commission report at the end of each day.
* Follow established standard guideline for massage/treatment procedures.
* All other duties as required.
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:
* Take reasonable care of their own health and safety.
* Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
* Cooperate with full compliance with Hotel's developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
* Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
* Report all OSH incidents and work related injuries; and
* Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel's workplace in the interest of health, safety, welfare or protection or management of the workplace.
* Participate in conduct of OSH related planning and implementation in order to achieve the Hotel's OSH objectives, targets & program.
* Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
ACCOUNTABILITY:
* Held accountable and committed whatever it takes to comply with the company's OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
* Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
* To report to his supervisor or respective Manager.

Job Requirements:

QUALIFICATIONS:
* Experience: Minimum ‎2 years' esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.
* Education: High school diploma. Diploma or degree in a related field. Esthetic Certification
From the Cosmetology Association of BC. CPR certified.
* General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
* Technical Skills:
Ability to:
* Perform job functions with attention to detail, speed and accuracy.
* Prioritize, organize and follow up.
* Be a clear thinker, remaining calm and resolving problems using good judgment.
* Follow directions thoroughly.
* Understand guest's service needs.
* Work cohesively with co-workers as part of a team.
* Work with minimal supervision.
* Maintain confidentiality of guest information and pertinent hotel data.
* Knowledge of SpaSoft is an asset.
* Language: Required to speak, read and write English. Additional language is an asset
* Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.