Position: Bellman (Full time #530340)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities
Welcomes the guests upon their arrival in a friendly and caring manner
according to the Emirates Palace standards and assists them with the delivery
of their luggage to their room in an efficient and timely manner to ensure
guest satisfaction
Escorts guests to their room. For first time guests, explains hotel services.
In the room, provides further explanations on facilities to ensure guest
comfort during the length of their stay
For regular guests, if appropriate, maintains a friendly and caring
conversation
Keeps abreast on hotel products and services as well as on tourist and
business traveling information that may be of any interest to our guests
Handles guest requests in a polite and efficient manner, refers requests to
relevant staff if needed to ensure customer satisfaction
Collects luggage from guest rooms and keeps them in a secure area until guest
departure
Maintains visibility in the lobby entrance area and offers assistance to
guests when sees them carrying their luggage on their own
Upon requests stores guest luggage into the luggage storage room. Handles all
luggage with care
Skills & requirements
Excellent organizational and effective communication skills
Previous experience in the same role in a luxury hotel is required
Arabic language will be an advantage
Advertised: 06 Jul 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time
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