Assistant Guest Relation Manager

Posting Date Jun ‎24, ‎2022
Job Number ‎22106513
Job Category Rooms & Guest Services Operations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi,
United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as
a symbol of uncompromising elegance and bespoke service. As the original house
of luxury, St. Regis continues to redefine modern luxury through great
service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with
more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St.
Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler
and luminaries in the art of living. The hotel comprises of ‎283 fabulously
appointed guest rooms including ‎55 suites, most of which have incredible views
of both the Arabian Gulf and the city of Abu Dhabi, along with the
breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International, a constant growing and
a leading global hospitality company, having the vision to be the World's
Favorite Travel Company, with more than ‎7,000 properties in ‎131 countries and
territories. The core of the hotel are our staff whom we address as "Hosts" as
they are the ultimate luxury ambassadors of our hotel, striving to provide
exquisite stay to our guests and memorable experiences each day. Pursue your
passion for a dynamic career and grow your expertise at the best address! We
invite you to explore your career at The Abu Dhabi's finest urban resort, The
St. Regis Abu Dhabi.
POSITION SUMMARY
The Assistant Guest Relations Manager is primarily responsible in effectively
managing the operation of the Guest Relations Department in order to ensure
total guest satisfaction. Oversees all aspects of colleague's performances to
ensure that high quality of engaged service are always maintained. Effectively
work with other departments to ensure coordination through proper flow of
communication, to achieve an impeccable result. The ideal candidates is
expected to assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain
positive working relationships; support team to reach common goals; listen and
respond appropriately to employee concerns. Perform other reasonable job
duties as requested by Supervisors.
QUALIFICATION STANDARDS
* Bachelor's degree in Hospitality or similar degree
* Must have at least ‎2 years' experience in the luxury hospitality industry. More experience preferred.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.