Ground Operations Controller ( Training & Systems)

Synopsis
Perform a wide range of activities to support the development, review, update,
delivery, audit and organization of various ground operations training.
Support station start up, adhoc charters, perform audits and ground
operational investigations.
Accountabilities
* Perform specialised support and administrative activities requiring knowledge of specific processes and procedures to ensure high quality back office support to operational and training activities
* Provide operational and training solutions in compliance with local and international requirements
* Develop and maintain load control, below wing and departure control solutions including turnaround co-coordinator, aircraft dispatch for process, procedure and training including syllabus, presentations, materials and documentations
* Deliver load control and below wing training and support including adhoc charter, seasonal, lease operations, station start-up and service provider changes
* Maintain training, license and access records in line with company and regulatory requirements
* Handle investigations and provide corrective feedback applicable to centralized load control operation
* Support the complex day-to-day operations ensuring compliance to established processes and procedures, Etihad training standards and industry best practices
* Comply with all relevant safety, security, quality, regulatory and compliance standard in line with company and regulatory policies
* Provide SME support for below wing operation and load control systems development
* Identify training, process, service, quality and system gaps and the relevant coordination with applicable departments in identifying and implementation of relevant solutions
* Drive and implement improvements and solutions to increase metrics, SLAs and system end user satisfaction while driving modernisation and best practices
* Manage and achieve objectives, tasks and assignments with focus on safety, accuracy, efficiency and productivity
Education & Experience
* Minimum Diploma or relevant licence/certification
* Minimum ‎5 years operational experience in airport or ground handling operations and/or experience working on departure control and/or reservations system
* Subject matter expert (SME) with proven demonstrable sound knowledge and relevant industry experience in airport operations preferably gained in ‎5-‎10 years working experience in a Below Wing or Ground Operations role with an airline or ground handling agency and departure control and/or reservations system
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
quickly went on to become one of the world's leading airlines. From its home
in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
East, Africa, Europe, Asia, Australia and North America. Together with
Etihad's codeshare partners, Etihad's network offers access to hundreds of
international destinations. In recent years, Etihad has received numerous
awards for its superior service and products, cargo offering, loyalty
programme and more. Etihad is recognised as one of the world's leading
airlines in response to COVID-‎19 and was the first airline in the world to
fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our
time, and through strategic partnerships with major global aviation brands and
OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
COVID-‎19 UPDATE: The health and safety of our communities--including our
employees and our candidates remains our top priority. From a recruiting
perspective we are continuing to identify people for roles with Etihad in
anticipation we will be able to hire, however the process may take longer
because we are using more virtual recruiting techniques, and start dates may
be delayed because of guidance from the governments in the countries we
operate in. We appreciate your understanding and flexibility, Stay safe and
healthy.