Operations Manager Facility | IKEA Yas Island | Abu Dhabi

Company description

Job Requisition ID: ‎132701
Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Job description

About you
You are a passionate and dynamic person ready for a bigger scope of
responsibility. You want to lead, inspire and build a strong team. You want to
create a better life for many individuals at their homes.
What 's more, we believe that you have the following knowledge, capabilities
and motivation:
* Live and share the IKEA values every day
* University graduate in Facility Management/Civil Engineering/Mechanical Engineering/HSE/Electromechanical Engineering
* Minimum ‎5 to ‎7 years in Operations or Facilities Management with at least ‎5 years in a management capacity
* Experience and qualifications aligned to Facilities management/Construction (Engineering)
* Ability to manage multiple stores, expansion plans and store projects together with on-going work requirements
* Technical MEP knowledge
* Retail background is favourable, IKEA experience is preferred
* Strategic Planning and Analytical Skills
* Effective Communication
* Commercial knowledge
* Strong Leadership skills and Problem-solving ability.
* Understanding of Sustainability
* Flexible to work on rotational shifts, weekends and or public holidays

About the Role
You ensure safety of all visitors and co-workers by maintaining a good level
and standard of cleaning, maintenance and security. You positively contribute
to a comfortable and pleasant shopping experience.
You are responsible for:
SISAN(store in shape as new)
* Ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:- electricity, phone system, loud speaker system, fire prevention and alarm systems, ventilation, water systems, etc. All technical installations used to transport visitors, customers and goods like elevators, travellators, escalators, etc.
* Cleanliness of stores inside areas and parking and outdoor areas, including the store fa çade and roof.
* The maintenance costs and service contracts for all store suppliers
* Management of internal suppliers:- cleaning - performance management through audits and kpi's
H &S
* To ensure a safe store for visitors and customers - regular audits and kpis's, regular evacuations and action plans.
* Crisis management routines and actions
Security checks
* Management of internal suppliers:- security - performance management through audits and kpi's
* Training and sec checks to ensure store safety
Store Operations
* To ensure that Duty manager routines and peak day planning is documented, updated and implemented to ensure smooth store operations

Key Specific Accountabilities:
SISAN:
* Ensure that the store is clean - all customer areas, offices, and other non-customer facing departments
* Ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
* Re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible
* Ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
* Carry out audits on the external cleaning supplier, using checks and audits
* Drive performance through KPI'S, meetings and regular update meetings
* Ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS
H&S:
* To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time
* To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
* To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To
* implement processes and actions to ensure store safety
* To review and change current processes where needed to enhance store safety: checklists, etc
* To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
* Involvement in crisis management routines and manual documentation
* To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores
* Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training
Security:
* To carry out audits on the external guarding supplier, using sec checks and audits
* Drive performance through KPI'S, meetings and regular update meetings
* To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.
People:
* To have a succession planning process in place for the CR and operations department
* To be able to work with and lead your team from a daily and strategic planning process
* To build and maintain a close understanding with the Regional Customer Relations and Operations Manager
Store facilities management:
* To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc
* To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines
Store Operations:
* To ensure that the store duty managers are well trained in the event of a store emergency
* To be the owner of the store duty manager checklist and duty manager routines
* To assist with the store duty manager training day
* To carry out audits and reviews of the duty manager processes; Feedback to the store manager
* To plan and regularly update the peak day planning file
* To schedule and carry out peak day reviews
* To carry out regular audits on SOPS. Realignment when needed
* To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.

Qualification

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…
About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is
to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and
the United Arab Emirates.