Experience: 7-9
Posted: 08 Nov,2021
Location: United Arab Emirates
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We are urgently looking to hire Global IT Support from any where across GCC.
We welcome more applications since we are hiring for more people.
Location - Abu Dhabi
*
Generates weekly Service Management and Pending calls report;
* Generates reports for the Incident Management and top Management as requested;
* Assign Incident to Vendor when applicable;
* Assign and escalate Incidents to L2 and L3;
* Reply to Customer email
* Fulfil the user requirement (Release Hardware)
* Follow up any pending calls with other teams and Vendors
* Raise Problem and Change tickets when necessary;
* Send email in case of any major Incident after getting approval from the process owner
* Monitor user interactions from inception to closure as per SLA;
* Log calls and emails received in the Service Management System.
* Categorize and prioritize the incident/Service Request;
* Using Application system to the below following the SM Processes:
* Add Accounts & Services
* Remove Accounts & Services
* Edit Accounts & Services
* Enable & Disable Accounts
* End User permission
* Coordinating with other teams
Qualification
*
Bachelor in IT related field
* Excellent customer service
* Experience in handling customer enquiries and complaints
* Familiar with and used Microsoft Office
Languages : English, Arabic, Urdu - Good Written and Spoken
Years of Experience:- 3-5 Years of experience
Nature of Experience:- 3-5 years of experience in Service Desk Officer Role
Skill
Years
Months
ITIL foundation level
6
0
IT Support
6
0
L1/L2 IT support
6
5
Service Desk Coordinator
5
0
Remote Desktop Applications
5
8
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
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