Customer Support - Credit Control (UAE National)

This position is responsible for invoicing, receipting and contacting parents.
Offer supper with receivable reconciliation and month end closing for AR
module in co-ordination with School and Group Finance teams.
RESPONSIBILITIES:
Main Duties:
* Respond to parents' requirements and inquiries relating to fees payment.
* Manage the collection of tuition fees late payments
* Follow up late payments and returned cheques.
* Manage students lists, and all related information and send them to HQ for payment.
Specific Duties:
Strategic Responsibilities
Support the Assistant Finance Manager - Credit Control in developing and
executing, collection strategy that supports student enrolment and retention
plan to meet our financial targets.
Functional Responsibilities
* Responsible of delivering a high quality customer service across all AA. .
* Issue receipts on a daily basis with accurate information such as bank reference number, date, etc and ensure the reason is updated against all unidentified transactions and shared with respective school accountants for preparing bank reconciliation statement
* Improve collection and reduce bad debt below ‎0.25%
* Timely closing of AR module in line with closing calendar
* Accurate and Timely reporting for AR reports for decision making
* Prepare revenue recognition accurately at student level in compliance with IFRS ‎15, with the support of Assistant Manager, Credit control
* Reconcile Accounts Receivables between Education and ERP systems, identify the gaps and resolve them in co-ordination with IT team
* Initiate write off of receivables with business reason and justification and support AFM- Credit Controller to clean up the ledgers
* Ensure the enrolment processes are followed in compliance with policies and procedures
* Validate refund requests from school and initiate payments through AR module and handover the documents to School Accountant for payment
* Provide finance clearance for leavers and internal transfers after due diligence checks and validation
* Ensure month end activities are performed in a timely manner Support Group Finance team for adhoc matters as and when required
* Act as back-up to Assistant Finance Manager - Credit Controller
* Support internal and external audit queries, provide supporting documents and resolve all audit queries within the timeline
* Initiate process improvement wherever possible to achieve finance excellence
Support digitalization of billing and collection
* Improve customer experience by responding to emails and calls in a professional manner
* Update annual fee structure in the system and ensure to review with AFM-CC
* Attend weekly AR review meetings with the team and provide insights for decision making
* Prepare suspension list with appropriate comments and share with school Principal
* Ensure to send finance fee follow up letters timely manner in compliance with ADEK regulation
REQUIREMENTS:
Minimum Qualifications:
* Bachelor's Degree
Minimum Experience:
* ‎2-‎3+ Years' experience in similar role
Job Specific Knowledge & Skills:
* Fluent English & Arabic communication skills, written and oral.
* Attention to detail with diligent follow up, and able to execute in a timely manner.
* Skilled in multi-tasking and handling pressure
* Ability to be detail focused when required whilst maintaining sight of the big picture
* Deadline oriented and take ownership of work
* Forethought and forward planning
* Capable of influencing people and talented in networking with cultural sensitivity.
* Excellent interpersonal skills.
* Excellent analytical capabilities and hands on experience in MS Office presentations and other reporting tools
This job description is not all inclusive. Aldar Education reserves the right
to amend this job description at any time. We are an equal opportunity
employer, committed to a diverse and inclusive work environment. We are also
mindful of our national development strategy and encourage UAE Nationals in
their application at our company.
Aldar Education is committed to safeguarding and promoting the welfare of
children and young people and expects all staff to share this commitment.
Offers of appointment are subject to satisfactory references and police
clearance.