Guest Experience Expert - Telephone Operator

Job Number ‎23179107
Job Category Rooms & Guest Services Operations
Location Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej
Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, or assisting guests with loading/unloading
vehicles and transporting luggage to and from guest rooms and/or designated
bell area, the Guest Experience Expert makes transactions feel like part of
the experience.

No matter what position you are in, there are a few things that are critical
to success - creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand, sit, or walk for an extended time; move through
narrow, confined, or elevated spaces as well as up and down stairs and/or
service ramps) and taking a hands-on approach to work (move, lift, carry,
push, pull, and place objects weighing less than or equal to ‎50 pounds without
assistance and ‎100 pounds with assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Guest
Experience Experts - to get it right for our guests and our business each and
every time.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft, we aren 't your typical hotel--but we aren't too cool for school
either. We're here to be our guests' launching and landing pad. Whether they
are taking their dog for a walk and coming back for a drink, wrapping up a day
of meetings with coworkers, or they're in town to see family, friends, or
their favorite band, we offer a hub for connection to others and the area
around them, with modern design and personality to boot. We're looking for
confident self-expressers who aren't afraid to draw outside the lines. If you
are someone who gets excited about the possibilities to connect with others,
then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.