Receptionist

Aldar Education is currently seeking a Receptionist for Mamoura British
Academy in Abu Dhabi commencing in the ‎2023-‎2024 Academic Year.
Mamoura British Academy is a British curriculum, Co-educational school until
Year ‎7 and a girl's only secondary school from Year ‎8 and above located in a
state-of-the-art building in the heart of Abu Dhabi. We strive for excellence
in all that we do through our high expectations and commitment to ensuring
that we provide high quality learning opportunities for our students. Our
vision is to create "A sustainable and innovative learning community, where we
nurture our learners through Collaboration, Leadership and Creativity". This
vision is supported by the Al Mamoura Learner, Values and Teacher DNA which is
at the heart of the school community. The successful candidate will be closely
aligned with our core values and ethos and possess a genuine understanding and
appreciation of the values of the region.

Minimum Qualifications
* High School Certificate/Diploma or Bachelor Degree Certificatw
Minimum Experience
* A minimum of ‎2 years of experience in a customer focused role in the region
* Experience in the education field is preferred
Job Specific Knowledge & Skills
* Fluent English communication skills, written and oral
* Arabic speaker is preferable
* Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
* Excellent office management skills

Main Duties
* Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
* Greet visitors in a friendly and helpful manner
* Have a strong knowledge of the key information about the Academy
* Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
* Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
* Undertake word-processing and other IT based tasks e.g. database, excel, Internet research
* Produce lists/information/data as required e.g. class lists
* Sort and distribute mail
* Attend and participate in relevant meetings as required
* Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)
* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
* Provide basic and accurate information in-person and via phone/email
* Assist Admissions team with in-bound and out-bound calls
* Log admissions enquiries into the MIS - data base
* Perform other clerical receptionist duties such as filing, photocopying and printing
* Arrange transportation for visitors when require
* Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
* Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
* Assist with tasks assigned as and when required by the management team.
* Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
Perform other duties as requested by direct and dotted line reporting
managers/ supervisors