Reservation Internship - Six Months Program - September 2023 to March 2024

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Assist in the effective operation of the Reservations department, to meet the
business goals of the hotel.
As an intern you will learn on the job, as well as E Learning:

• Standard Operating Procedures.


• upselling, achieving set revenue targets by months.


• Selling Strategy, rates, packages, groups and booking status of the hotel.


• Process and respond within ‎24 hours to reservation requests and inquiries according to company standards.


• Handle daily trace/follow up reports according to departmental requirements.


• Check expected arrivals ‎1, ‎3 and ‎7 days prior according to SOP and reconfirm bookings.


• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.


• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.


• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.


• maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.


• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.


• Maintain a motivational working environment within the department, and with other colleagues in the hotel


• Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.


• Be knowledgeable about local seasonality and events.


• Proactively promote other sister properties in our group


• Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.


• To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.


• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel


• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications
* Currently studying Hotel Management or related field
* Available for ‎6 months internship
* Passion for excellence in service and team-work
* Eye for detail to achieve operational excellence
* Determination to succeed
* Excellent English skills

Additional Information

Relocate to remote area