Hostess

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Please note that this is not an exhaustive list of everything that needs to be
done. Anantara team members always find new ways to look after the business,
their guests, and their colleagues. Within this, the key responsibilities for
this position are:
To work as a team with colleagues, to ensure timely service and a smooth
running operation.
To understand and adhere to all hotel policies and Standard Operating
Procedures with regard to guest service, how to run the operation, and
personal discipline and grooming.
To perform every guest interaction in a friendly and welcoming manner
To maintain professional telephone etiquette and a perfect understanding of
reservation's policies and procedures.
To be completely familiar with the services offered in the restaurant and
throughout the hotel.
To greet and seat guests in the restaurant in a warm and friendly manner, and
set the tone of welcoming hospitality that will continue during the entire
guest experience.
To ensure that the front or the restaurant is always covered, and that the
entrance to the restaurant is as welcoming and attractive as possible.
To check each table to ensure that it is clean, and fully set up before any
guests are seated at the table.
To check with guests to get feedback on the quality of their experience. Share
any problems that arise with outlet managers, but try to take care of the
problem at once.
Pitch in and help in service whenever the need arises
Work with the Cashier and relieve Cashiers on break
Please note that this is not an exhaustive list of everything that needs to be
done. Anantara team members always find new ways to look after the business,
their guests, and their colleagues. Within this, the key responsibilities for
this position are:
To work as a team with colleagues, to ensure timely service and a smooth
running operation.
To understand and adhere to all hotel policies and Standard Operating
Procedures with regard to guest service, how to run the operation, and
personal discipline and grooming.
To perform every guest interaction in a friendly and welcoming manner
To maintain professional telephone etiquette and a perfect understanding of
reservation's policies and procedures.
To be completely familiar with the services offered in the restaurant and
throughout the hotel.
To greet and seat guests in the restaurant in a warm and friendly manner, and
set the tone of welcoming hospitality that will continue during the entire
guest experience.
To ensure that the front or the restaurant is always covered, and that the
entrance to the restaurant is as welcoming and attractive as possible.
To check each table to ensure that it is clean, and fully set up before any
guests are seated at the table.
To check with guests to get feedback on the quality of their experience. Share
any problems that arise with outlet managers, but try to take care of the
problem at once.
Pitch in and help in service whenever the need arises
Work with the Cashier and relieve Cashiers on break

Qualifications
* Relevant experience as a F&B Hostess or similar is an asset
* Diploma/ BS degree in hospitality management, business administration, or related field
* Excellent communication skills & guest engagement skills
* Excellent problem resolution skills along with outstanding communication and active listening skills
* Ability to work flexible hours
* Proficiency in English