EMBA Programme Manager

Programme Manager
Full-time - Permanent - Abu Dhabi
As one of the world's leading and largest graduate business schools, INSEAD
brings together people, cultures and ideas to change lives and to transform
organisations. A global perspective and cultural diversity are reflected in
all aspects of our research and teaching. With campuses in Europe (France),
Asia (Singapore), Middle East (Abu Dhabi) and North America (San Francisco),
INSEAD's business education and research spans three continents.
The Programme Manager is responsible for ensuring world class delivery of the
GEMBA Middle East Programme in Abu Dhabi as well as the mixed cohorts in
Fontainebleau and Singapore, in addition to off campus module that vary from
year to year in terms of destination.
The job holder is responsible and accountable for all logistical and
administrative aspects involved in organizing the GEMBA Programme mainly in
Abu Dhabi and subsequently in Singapore and Fontainebleau. To ensure a smooth
customer journey, the job holder is required to collaborate closely with the
other EMBA Programme Management team for managing the preparation, running and
follow-up of several different and disparate cohorts simultaneously. The
pedagogical success of a programme strongly depends on the administrative and
logistical quality for which the job holder is responsible.
Key Responsibilities will include :
* Participants' Relationship Management:
The job holders acts as the primary contact before, during, and after the
programme to help prepare the programme, on-boarding and support our
participants during their entire journey. The job holder works towards
enhancing the overall experience of our participants.
* Logistics & Administration:
Work with stakeholders promptly to ensure participants receive their
pedagogical material and commence their onboarding on time. Ensure smooth
delivery of the programme, determine priorities, detecting and managing any
incoherences around planning and scheduling. Negotiate, liaise and manage all
relationships with internal and external supplies to meet deadlines and
deliver a high-quality experience.
* Budget responsibilities: Monitoring and adhering to the assigned budget.
* Communication & Feedback:
Actively listening to and analyzing participants' feedback on programme
progress and content and relaying important information to programme
directors. Ensuring implementation of any quick wins promptly while monitoring
and following up with any feedback that requires long-term enhancement.
* Knowledge Management/Event Management:
To ensure consistent service delivery for all programmes, the jobholder must
establish and maintain comprehensive and updated guidelines, electronic
filing, and archiving.
system (SharePoint/one drive). Furthermore, demonstrate a willingness to share
valuable insights and information relevant to the programme with various
counterparts across campuses.
* Process Improvement and Innovation:
Initiate actions and take ownership of projects to improve the efficiency of
work, reduce costs, improve the quality of service, and contribute to
developing processes on an ongoing basis to provide excellence and innovation
in our programme delivery.
* Virtual Programme Delivery:
Use and understand a variety of technology platforms (Canvas, Zoom, etc.) to
contribute to the smooth running of virtual modules and/or exams when needed.
Requirements:
* Strong experience in programme delivery, stakeholder management and logistical coordination.
* Collaborative mindset, able to lead, influence and motivate teams.
* Independent, with ability to juggle multiple priorities; self-directed and motivated.
* Tech savvy; strong IT Skills (Excel, Word, Powerpoint, PeopleSoft, Business Objects etc,)
* Able to commit to work after office hours and weekends due to the nature of the programme operations.
* Excellent verbal and written communication.
* Excellent team spirit with the ability to work autonomously
* Fluent in English. Other languages would be an advantage.
* Flexible to undertake travels.

If you are interested, please send a copy of your CV to
[email protected] quoting reference HR4.
We regret that only shortlisted candidates will be contacted.