Captain - Lebanese Terrace

Position: Captain - Lebanese Terrace (Full time #‎534993)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities:
* Coordinate and supervise all duties for the opening and closing brigade.
* To assist the assistant manager in making arrangements according to reservations and special events.
* To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture.
* To assist in the training of waiters/waitresses and junior waiters.
* To ensure the correct and complete set-up of the restaurant section assigned to him/her.
* Assist the assistant manager in following up on all supplies from the store and linen room.
* To welcome guests to his/her station and to assist in seating.
* To present menus and beverage lists to the guest with recommendations designed to increase average check.
* To take food and beverage orders and ensure speedy service of all food and beverage items.
* Ensure that each table is correctly set up as per food and beverage order requirements.
* To participate in the service of food and beverage items, especially during rush hours.
* To check and follow up on billing and checking procedures as per policies set by the Mandarin Oriental.
* To ensure proper cash handling procedures are followed as per policies set by the Mandarin Oriental.
* To be present in the restaurant during service hours.
* Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by the Mandarin Oriental.
* To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.
* Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.
* Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager.
* To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of the emirates palace.
* Any other duties, which may be assigned to you from time to time as directed by your
Supervisor or Manager.
Requirements and qualifications
* Holds a Diploma in Hotel Management or relevant course
* Previous experience in a luxury hotel or high end Lebanese Restaurant
* Guest-focused and passionate in food and beverage service
* Team player and ability to direct others
* Preferably Arabic speaking to engage with local and Arabic guests
Advertised: ‎09 May ‎2023 Arabian Standard Time
Applications close: ‎06 Jul ‎2023 Arabian Standard Time