Guest Services Associate

؜ - ؜Abu Dhabi ؜ -

Job details

JOB SCOPE:
* a€‹Welcome guests in a friendly and professional manner
* Engage each guest as a unique individual and listen attentively to their requests
* Manage and maintain queue lanes efficiently
* Sell tickets and other products via a computerised Point of Sale (POS) system
* Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
* Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
* Maintain awareness and adherence to companya€™s cash handling policies
* Maintain knowledge and awareness of ongoing promotions
* Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
* Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
* Proactively anticipate, listen to guesta€™s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to companya€™s guest complaint policy
* Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
* Efficiently manage all guest services operational areas
* Manage lost and found counter according to companya€™s lost and found policy
* Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
* Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
* Fondly bid farewell to all guests exiting the park
* Participate in any evacuation (drill or real) if necessary
To be considered in this job:
Essentials:
* a€‹Higher secondary or equivalent
* Minimum ‎1-year operational experience in a guest or customer service setting
* English proficiency (spoken & written)
* Basic computer knowledge
* Ability and genuine willingness to entertain/engage guests
* Flexibility
* High levels of respect and integrity
Desirable:
* a€‹Theme park/water park experience
* Cash handling experience
* Arabic, Russian, Farsi or Chinese proficiency

Job Summary

  • Advertiser: Farah Experiences
  • Announcement date: 02/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

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اللغة: العربيّة