Service Reception Manager - Abu Dhabi (Arabic Speaker)

؜ - ؜Abu Dhabi ؜ -

Job details

Job Purpose:
To lead the service function for the brand, develop and implement plans and
programmes to achieve service targets in terms of revenue, quality and
effective customer service.
Roles & Responsibilities:
* Receive customers in a professional manner providing them with accurate and timely information on their service needs.
* Accurately inform Service Advisors of customer needs and record information accordingly.
* Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
* Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
* Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
* Ensure service advisors follow the process in receiving/ delivering vehicles.
* Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
* Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
* Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
* Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
* Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.
* Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
* Liaison with sales to confirm details on service contracts, update the same in the system and process
* accordingly.
* Monitor the cars taken out for test drives and manage the gate pass system.
* Manage reception drivers and car cleaners to ensure vehicles are moved efficiently in the reception area.
* Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Qualifications & Experience:
* Must be a native Arabic speaker
* Graduate in any discipline
* ‎3-‎5 years experience in similar role within automotive industry
* Ability to deal with/work under pressure and tight deadlines.
* High attention to detail
* Ability to lead, develop and motivate teams.
* Computer literate - Knowledge of Autoline is an advantage

Job Summary

  • Advertiser: Al Tayer Group
  • Announcement date: 01/04/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

More jobs like this

Abu Dhabi
02/08/2022

Job Title: Customer Service Advisor - Arabic speaker (Abu Dhabi) Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. ## **Essential Functions/Core** **Responsibilities**…

Abu Dhabi
31/03/2023

About the Role Executive Secretary (Arabic Speaker). This role is based in Abu Dhabi. Facilitate and coordinate all secretarial and administrative functions to ensure the smooth running of the office of the Principal/Head of School. Act as an ambassador to the school and perform in an efficient,…

Abu Dhabi
25/03/2023

**Job Number** 23056051 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Pos…

Abu Dhabi
01/05/2022

Job Title: Quality Analyst - Native Arabic speaker (Abu Dhabi, UAE) Job Description PREFERRED CANDIDATE QUALIFICATIONS - * CURRENTLY AVAILABLE IN THE UAE. * CAN JOIN IMMEDIATELY. As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Conta…

Abu Dhabi
14/06/2023

Job Title: Team Leader - Arabic speaker (Contact Center - Abu Dhabi) Job Description As a Contact Centre Team Leader, you'll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to…

Abu Dhabi
22/06/2023

Job Title: Quality Analyst - Native Arabic speaker (Abu Dhabi, UAE) Job Description PREFERRED CANDIDATE QUALIFICATIONS - * CURRENTLY AVAILABLE IN THE UAE. * CAN JOIN IMMEDIATELY. As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Conta…

اللغة: العربيّة