Guest Services Team Leader

؜ - ؜Abu Dhabi ؜ -

Job details


  • Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist

  • Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans

  • Engender a culture of positivity and teamwork within the department, across all levels

  • Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues' well-being

  • Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance

  • Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth

  • Ensure that all safety rules and procedures are being adhered to at all times

  • Ensure that policies, procedures and performance standards that are in place in the department are being followed

  • Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention

  • Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately

  • Deal with any internal or external requests and issues that are beyond the scope of their front-line colleagues

  • Update lost & found inventories and prepares the items for distribution when necessary

  • Efficiently manage lost & found storeroom

  • Train staff on promotions/discounts programs and upsell to meet related goals

  • Train staff on point-of-sales automated system using Omni ticketing software

  • Conduct departmental training as required

  • Conduct communication briefings as required

  • Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance

  • Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed

  • Perform the tasks of Guest Services Associates as required

  • Respond, and action web enquiries related to guest services

  • Any other related duties as assigned by the department or managementa€‹a€‹
    Ideal candidate should have:

  • Minimum ‎1 year of Guest Services Experience is a must

  • Basic knowledge of ticketing systems

  • Possess strong leadership skills

  • Excellent communication skills

  • High level of respect and integrity

  • Positive and upbeat attitude

Job Summary

  • Advertiser: Farah Experiences
  • Announcement date: 31/03/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

More jobs like this

Dubai
14/07/2023

Guest Services Team Leader (5477) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams D…

Abu Dhabi
24/04/2023

**Job Title:** Maintenance Support Services Team Leader **Posting Date:** 24-Apr-2023 **Requisition ID:** 1175 **Company:** NAWAH **Location:** Abu Dhabi, Abu Dhabi, AE **Employment Type:** Regular Employee **Seasonality Classification:** Operational Readiness Job Purpose Oversee the section inc…

Abu Dhabi
25/05/2022

Summary We are looking for someone who is professional, efficient and has knowledge with floral decor. Qualifications Must have at least 2 years experience as a florist ideally in hospitality or similar industry.

Abu Dhabi
01/06/2022

Summary You will be working alongside a group of people who are all focused promoting the financial integrity and operational efficiency of the Trust through exceptional accounting, income processing, accounts payable and payroll services. Qualifications Ideally with a relevant degree or diploma in…

Abu Dhabi
05/07/2022

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Security is responsible to assist in the smooth operations of …

Abu Dhabi
16/03/2023

This position supervises Rides Engineer, Senior Rides Technician, and Rides Technician in Rides and Attractions. Assigns Senior Rides Engineer where the workforce is required to ensure safety, reliability, and availability of all rides and attractions in the day-to-day park operation. Ensures avail…

Abu Dhabi
22/03/2023

**Working with the Business Group Manager for Design & Planning, the Middle East office is looking for a Landscape team Lead to join the team consisting of landscape architects, interior architects, urban designers and planners who work collaboratively across multidiscipline. The role entails; ** T…

Abu Dhabi
19/07/2022

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. All of our activity is aligned to our purpose of "we care for people so they can be their best". In this role you will be re…

Abu Dhabi
19/07/2022

Summary You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - HVAC is responsible to assist in the smooth and efficient running of the Enginee…

Abu Dhabi
26/06/2022

Job Description: **OVERVIEW/BASIC FUNCTION:** Rosewood Abu Dhabi is looking for an experienced and professional Housekeeper who has the capabilities to be responsible for assisting with the overall management of the Housekeeping Department. **OSHAD RESPONSIBILITIES:** While at work, (and whil…

اللغة: العربيّة