Manager - Operations & Support Services (OSM) - Aldar Education

JOB DESCRIPTION

As a member of the school senior leadership team, directly supporting the
Principal the Operations & Support Services Manager (OSM) will be fully
responsible to effectively lead all Operations, Administration & Support
Service related activities and ensure the school(s) complies with all Aldar
Education Policy, procedures, HSE, Audit and Regulatory directives within
daily school operations.

The incumbent will continuously strive to exceed internal & external customer
expectations, capitalizing the economic profit and return on capital
investment, while embracing the Aldar Education Core Values.

To embody the values, vision and ethos of Aldar Education and assist the
Principal in implementing process and policy which will ensure high quality
and successful outcomes.

Main Duties

To be responsible for the organisation and delivery of operations,
administration and support service teams across the School(s). Implementing a
'service culture' and ensuring efficient, effective staff deployment and, with
the Principal, recruitment of high calibre candidates to join the Aldar
Education operations and support service teams.
To support and advise the Principal, Senior Leadership and Aldar Education HQ
on operational, financial and HSE matters and be accountable for their
effectiveness using robust performance management systems.
To implement processes and provide strategic guidance to the Principal, Senior
Leadership and Aldar Education HQ on Audit and Regulatory Compliance matters,
ensuring that schools maintain compliance throughout the year in all authority
and internal audit visits.
To ensure that all operations and support service staff are supported with
high quality continuous professional development and training which
contributes to the development and achievements of the School.
To support the Principal in achieving the key strategic objectives for the
School through formulating and leading on specific aspects of the school
business and/or improvement plan as they relate to operations and support
services.

Specific Duties

General Operations

To support the Principal in implementing the agreed business strategy for the
School.
Development and implementation of policies, systems, processes and student
safeguarding measures in conjunction with the Aldar Education HQ ensuring all
new policy and processes are school focused prior to implementation throughout
the group.
Be contactable outside of normal School hours, available to attend site to
support the Operations Team when required inline with the Aldar Education
Critical Incident Response Protocols.

Leadership & Management

Develop the performance and efficient working hours of the administration and
support service teams to ensure high standards of service are maintained
throughout the School(s) and that all teams provide a collegial efficient and
effective service culture.
Continuously review school support services operating models and staffing
levels to ensure the school is suitably resourced to deliver key objectives
whilst ensuring school financial and operational performance is maintained.
Lead the recruitment, professional development, appraisal and training of all
Operations & Support Service staff ensuring that each member of the team
undergoes an individual development plan to help the school in building a high
performance team.

Finance, Commercial & Procurement

To support the Principal in monitoring all relevant budgets and expenditure,
particularly operational costs, ensuring the school receives best value and
service at all times.
Continually reviewing opportunities for shared resource, cost and/or services
across those schools they hold responsibility for to ensure that the schools
benefit from improved access to service teams and physical resources (ie
support staff, transport etc).
Ensure Delegation of Authority processes and procedures are followed at all
times.

Relationship & Stakeholder Management

Embrace and encourage the ethos and standards of excellence as defined in the
Aldar Education Core Values.
Ensure that schools are fully compliant with local government authority
regulations to safeguard against fines of any nature as a result of non-
renewal of contracts at school level.
Ensure all internal and external audits are effectively co-ordinated and that
actions arising from such audits are completed in a timely and appropriate
manner.
Understand the effects and implications of government policies, legislation
and directives, developing effective strategies for current initiatives and
long-term educational trends and developments.

Health, Safety & Environment

To act as the responsible person for HSE effectiveness and ensure the School
complies with current Health & Safety legislation and/or guidelines as issued
by Aldar Education HQ advising the School Leadership team accordingly.
To drive a positive and proactive health and safety culture throughout their
teams and act as a champion for health and safety.
To support the principal in establishing school specific health, safety and
environmental related aims and objectives and ensuring that they are delivered
within the required timelines.
Ensure all internal and external health, safety and environmental related
audits are effectively co-ordinated and that actions arising from such audits
are completed in a timely and appropriate manner.
Ensure all health, safety and environmental related inspections are completed
in line with the Aldar Education standards and any actions arising from such
inspections are completed in a timely and appropriate manner
To support the effective delivery of a health and safety committee within the
school, which meets on a monthly basis

Minimum Qualifications

Bachelors (BSc) in business related subject; or
Related industry qualification, of graduate level, for the assigned functional
area(s).
Certificate of School Business Management / Facilities Management / NEBOSH or
IOSH preferable.

Minimum Experience

At least ‎5 years’ experience in a senior level position within an education or
service oriented industry.

Job Specific Knowledge & Skills

Fluent English communication skills, written and oral.
Attention to detail with diligent follow up, and able to execute in a timely
manner.
Skilled in multi-tasking and handling pressure.
Organizational ability, of self and others.
Forethought and forward planning (particularly as this relates to local
Government compliance matters).
Capable of influencing people and talented in networking with cultural
sensitivity.
Good interpersonal skills.
Strong and consistent supervisory skills.
Commercial acumen.
Initiate effort and energy beyond the typical work day, where the tasks
require additional commitment.

Aldar Education is committed to safeguarding and promoting the welfare of
children and young people and expects all staff to share this commitment.
Offers of appointment are subject to satisfactory references and police
clearance.