Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described
below. Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps, AmeriCorps)
and other organizations (e.g., professional; philanthropic; religious;
spiritual; community; student; social). You will receive credit for all
qualifying experience, including volunteer experience. Your resume must
clearly describe your relevant experience; if qualifying based on education,
your transcripts will be required as part of your application. Additional
information about transcripts is in this document.
This is a term position NTE 13 months. Term appointments at this location may
be extended up to a maximum of 8 years; however, any extensions beyond 5 years
will require higher level approval.
Basic Requirement for Information Technology Specialist (Information
Security/Customer Support):
Specialized and Other Experience : One year of specialized experience
which includes troubleshooting hardware/software components for system
malfunctions/compatibility; recommending improvements to existing information
technology systems; and participating in the development of information
technology security measures for the organization. This definition of
specialized experience is typical of work performed at the next lower
grade/level position in the federal service (GS- 11).
The specialized experience must include, or be supplemented by, information
technology related experience (paid or unpaid experience and/or completion of
specific, intensive training, as appropriate) which demonstrates each of the
four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and
conscientious about attending to detail. Examples of IT-related experience
demonstrating this competency include: completing thorough and accurate work
independently, even in the most difficult or stressful situations;
occasionally reviewing work completed by others.
(2) Customer Service - Works with clients and customers (that is, any
individuals who use or receive the services or products that your work unit
produces, including the general public, individuals who work in the agency,
other agencies, or organizations outside the Government) to assess their
needs, provide information or assistance, resolve their problems, or satisfy
their expectations; knows about available products and services; is committed
to providing quality products and services. Examples of IT-related experience
demonstrating this competency include: resolving routine and non-routine
problems, questions, or complaints; developing and maintaining strong,
mutually supportive working relationships with customers; conducting
evaluation of support to determine quality of services and customer
satisfaction, and recommending procedural changes based on customer need or
changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or
facts) to individuals or groups effectively, taking into account the audience
and nature of the information (for example, technical, sensitive,
controversial); makes clear and convincing oral presentations; listens to
others, attends to nonverbal cues, and responds appropriately. Examples of IT-
related experience demonstrating this competency include: convincingly
conveying complex information to customers; presenting thoughts that are well-
organized and demonstrating confidence in the facts and ideas; adjusting style
when working with individuals with different levels of understanding; using
various methods to explain and convey information.
(4) Problem Solving - Identifies problems; determines accuracy and
relevance of information; uses sound judgment to generate and evaluate
alternatives, and to make recommendations. Examples of IT-related experience
demonstrating this competency include: solving complex or sensitive problems
by developing and proposing strategic alternatives; identifying possible
conflicts and shared benefits; helping team anticipate problems and
identifying and evaluating potential sources of information; providing
feedback and coaching to others to help solve problems; engaging appropriate
stakeholders when developing solutions in order to understand and incorporate
multiple perspectives and needs; evaluating the effectiveness of decisions and
adjusting future decisions as appropriate.
Some federal jobs allow you to substitute your education for the required
experience in order to qualify. For this job, you must meet the qualification
requirement using experience alone-no substitution of education for experience
is permitted.
Selectees may be required to be fully vaccinated for COVID-19 prior to entry into Kuwait, in accordance with recent local requirements. Proof of vaccination may be required prior to firm job offer.
Benefits
A career with the U.S. government provides employees with a comprehensive
benefits package. As a federal employee, you and your family will have access
to a range of benefits that are designed to make your federal career very
rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether
your position is full-time, part-time or intermittent. Contact the hiring
agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the
qualifications above.
Once the announcement has closed, a review of your application package
(resume, supporting documents, and responses to the questionnaire) will be
used to determine whether you meet the qualification requirements listed on
this announcement.
If, after reviewing your resume and/or supporting documentation, a
determination is made that you have inflated your qualifications and/or
experience, you may lose consideration for this position. Please follow all
instructions carefully when applying, errors or omissions may affect your
eligibility.
You should list any relevant performance appraisals and incentive awards in
your resume as that information may be taken into consideration during the
selection process. If selected, you may be required to provide supporting
documentation.
Selection is subject to restrictions resulting from Department of Defense
referral system for displaced employees.
If you have retired from federal service and you are interested in employment
as a reemployed annuitant, see the information in the Reemployed Annuitant
information sheet.
Veterans and Military Spouses will be considered along with all other
candidates.
* Benefits
A career with the U.S. government provides employees with a comprehensive
benefits package. As a federal employee, you and your family will have access
to a range of benefits that are designed to make your federal career very
rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether
your position is full-time, part-time or intermittent. Contact the hiring
agency for more information on the specific benefits offered.
* Required Documents
As a new or existing federal employee, you and your family may have access to
a range of benefits. Your benefits depend on the type of position you have -
whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your
agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on whether or not you are
eligible for preference in federal employment. A complete description of
preference categories and the associated required documents is in the
Applicant Checklist (External).
As described above, your complete application includes your resume, your
responses to the online questionnaire, and documents which prove your
eligibility to apply. If you fail to provide these documents, you will be
marked as having an incomplete application package and you will not be
considered any further.
1. Your resume:
* Your resume may be submitted in any format and must support the specialized experience described in this announcement.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
* For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
* For additional information see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
NOTE: Documents submitted as part of the application package, to include
supplemental documents, may be shared beyond the Human Resources Office. Some
supplemental documents such as military orders and marriage certificates may
contain personal information for someone other than you. You may sanitize
these documents to remove another person's personal information before you
submit your application. You may be asked to provide an un-sanitized version
of the documents if you are selected to confirm your eligibility.
* How to Apply
To apply for this position, you must complete the online questionnaire and
submit the documentation specified in the Required Documents section
below.
The complete application package must be submitted by 11:59 PM (EST)
on09/06/2022 to receive consideration.
* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/11619117).
* Follow the prompts to select your r esume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account
(https://my.usajobs.gov/Account/Login), all of your applications will appear
on the Welcome screen. The Application Status will appear along with the date
your application was last updated. For information on what each Application
Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
BG-APF-W0DA51 AFSBN KUWAIT
DO NOT MAIL
Rock Island, IL 61299
US
If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package will be
used to determine your eligibility, qualifications, and quality ranking (as
applicable) for this position. If you are determined to be ineligible or not
qualified, your application will receive no further consideration.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read
the following guidance.
* Equal Employment Opportunity (EEO) Policy
* Reasonable accommodation policy
* Financial suitability
* Selective Service
* New employee probationary period
* Signature and false statements
* Privacy Act
* Social security number request
The documents you are required to submit vary based on whether or not you are
eligible for preference in federal employment. A complete description of
preference categories and the associated required documents is in the
Applicant Checklist (External).
As described above, your complete application includes your resume, your
responses to the online questionnaire, and documents which prove your
eligibility to apply. If you fail to provide these documents, you will be
marked as having an incomplete application package and you will not be
considered any further.
1. Your resume:
* Your resume may be submitted in any format and must support the specialized experience described in this announcement.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
* For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
* For additional information see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
NOTE: Documents submitted as part of the application package, to include
supplemental documents, may be shared beyond the Human Resources Office. Some
supplemental documents such as military orders and marriage certificates may
contain personal information for someone other than you. You may sanitize
these documents to remove another person's personal information before you
submit your application. You may be asked to provide an un-sanitized version
of the documents if you are selected to confirm your eligibility.
Help