Product Manager

Job Purpose: The role of the Product Manager is to design, develop and drive
implementation plans of the product portfolio across dnata in line with the
overall Group strategy. Launch products into new and existing line of business
and markets within regional remit of responsibility. Effectively match
products and customer needs. Key Responsibilities Plan - Develop region and
destination strategies to meet the needs of the business and achieve revenue
growth in collaboration with management, ensuring objectives and product plan
are aligned with Group vision. - Develop and maintain strong mutually
beneficial, long-term strategic relationships with both internal and external
stakeholders - Report, measure and make recommendations on all activity to
improve the effectiveness of our future products. Work proactively with the
brands and fulfilment areas to optimize conversion rates. Deploy - Create the
required destination and product content for online or printed promotional
material i.e. websites, brochures, flyers, tactical to meet market specific
timelines and requirements. - Provide in-depth specialist knowledge and
training of regional associated featured products to all areas of the business
as commercially or operationally required. Plan, execute and deliver a yearly
FAM Trip programme to achieve destination and product in-depth knowledge. Lead
- Lead campaign management in-conjunction with the line of business engaging
all key stakeholders in initial campaign discussions to ensure knowledge
sharing and aligned approach. - Drive the Group's quarterly campaigns with the
right product mix as well as key Tourism Board and destination partner
campaigns. - Conduct post campaign review session with internal and external
stakeholders. Execute - Manage team members through coaching, training,
development, career progression and motivate by role modelling leadership and
team-work behaviours. - Manage the performance management process for staff
across the section by ensuring quality and timely feedback and completion of
PM reviews. - Work with the line of businesses and internal stakeholders to
drive implementation of the product strategy with a focus on core
destinations, right product lines to achieve destinations and ORCs targets. -
Brief product via Salesforce for tactical campaigns. Working with the team on
all aspects related to rates, allocations, release periods and service
delivery, within defined business timeframes.
Qualifications & Experience: Qualifications - Degree or Honours (‎12+‎3 or
equivalent) in a relevant field (e.g. business, travel and tourism) Experience
- 8yrs+ experience in Travel / Tourism, at least 5yrs of which are in
management/supervisory capacity - Experience in business improvement concepts,
communication plans, business processes and planning, and performance
measurement; B2B and B2C sales experience. Knowledge/Skills - Tech-savvy with
the ability to communicate technical product features and benefits effectively
- Ability to listen, advise, counsel, influence and negotiate at all levels -
Proven communication, negotiation and influencing skills - Numeracy /
analytical skills - Experience in commercials / sales and marketing in the
airline, travel-related, or service industry - Fluency in Arabic would be
advantageous.