Customer Inquiry Advisor - DHA

Excellent spoken and written command of the Arabic
(English for non-Saudi advisors) and Fair spoken and written command in
English language with a cheerful, confident, professional and courteous tone
Excellent interpersonal skills and relates well with a wide range of people/
customers understanding
Experience in resolving straight forward customer conflict
Demonstrated excellent attention to detail
Demonstrated ability to work effectively as part of busy team
Basic computer skills including the ability to navigate around a computer
Ability to work flexible roster hours, including schedule breaks
Working knowledge of Microsoft Office
Tolerance for stress in a fast paced working environment
Passion for Customer Service : Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to internal
and external customers in a helpful, friendly and honest manner.
Interpersonal / Communication
Communication : Ability to express well-thought concise and timely oral
and written information. Ability to adjust language or terminology to the
characteristics and needs of the audience.
Interpersonal Understanding : Ability to understand the perceptions and
needs of others, as well as to pick up clues to others' current unspoken
thoughts and feelings. Understanding the underlying reasons for behaviors and
concerns.
Teamwork : Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating understanding of how own
role fits within DHL as a whole.
Personal
Achievement drive : Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with the status
quo. Setting high standards and challenging goals and continually striving to
reach or exceed them.
Attention to details : Showing a general concern for all aspects and
details of the job, accurately checking own work and monitoring data.
Initiative : Willingness to take up an idea that can add value to the
business, run with it and turn it into reality. Taking action to ensure
objectives are met or exceeded without being asked.
Tolerance for stress : Maintaining stable performance under pressure and
remaining calm, objective and controlled in responding to urgent situations.
Problem Solving
Decision Making/Judgement: Ability to choose between different alternatives
with care. Use sound judgement in conditions of uncertainty.
Technical / Professional
DHL Knowledge: Demonstrating an adequate knowledge of DHL strategy, services,
products, organization, procedures and business processes.
Job Knowledge/Skills: Achieving a high level of job-related knowledge and
skills. Assimilating and applying in a timely manner new job-related
information.
Qualifications - External
Bachelor degree or equivalent
Preferable ‎1 year working experience on Customer service