District Office Admissions & Enrollment Manager

Job Description* *

Job Title:
District Office Admissions & Enrollment Manager
School / Location:
District Office (DO)
School / Department:
Admissions & Enrollment
Job Status:
Full-time
Salary Code:
Administrator
Work Days / Hours:
‎220 days @ ‎8 hours per day
Eligible Applicants:
International, Saudi National
Position Start Date:
‎01 August ‎2023
Application Deadline:
‎30 April ‎2023
Reports to:
Jana Barnhouse, ISG Assistant Superintendent
Requisition Number:
‎08-‎2324-‎066
Summary
The International Schools Group (ISG) is a not-for-profit, forward-looking
school district in the Eastern Province of Saudi Arabia. Our five schools are
co-educational day schools delivering Kindergarten ‎1 to Grade ‎12 in the
American program and Foundation Stage ‎1 through Year ‎13 in the British program
to expatriate children and some students from the host country. Students
enroll in either an American or British curriculum education that encompasses
these higher-level programs: Advanced Placement (AP) Capstone Diploma and/or
International Baccalaureate Diploma Programme (IBDP) at American School
Dhahran, ISG Dammam, and ISG Jubail and (I)GCSE and A levels at British School
Dhahran.
History
Founded in ‎1962 and now in its 60th year, ISG was originally established to
serve the needs of expatriate families working for the U.S. Consulate in
Dhahran.
From its initial enrollment of six students to its present status as a
district of five schools with approximately ‎3,200 students, ISG has earned a
reputation for providing the highest quality American and British education.
Today, over ‎50 nationalities make up the ISG community.
Governance
The district is governed by a Board of Trustees, supported by school councils,
the U.S. Consulate General Dhahran and is licensed by the Saudi Arabian
Ministry of Education.
Accreditation
Our schools are accredited by some of the top institutions in the world: the
Middle States Association Commission on Elementary and Secondary Schools (MSA-
CESS), British Schools of the Middle East (BSME), British Schools Overseas
(BSO) and the International Baccalaureate (IB).
Our Mission, Core Values, and Strategic Goals
We inspire innovation and compassionate action.
Respect, acceptance, integrity, responsibility … with a commitment to act.
ISG is committed to four strategic, school improvement goals. Three of these
are student-centered: ‎1) learner agency, ‎2) compassionate action and ‎3)
growing literacy. The fourth goal is an organizational capacity goal striving
for system coherence.
ISG Learns
Our schools are guided by our district mission, learning principles and
assessment beliefs. Our shared focus is further complemented by the diversity
of our community and core divisional curricula as we work in partnership with
the community to educate tomorrow's future leaders. ISG maintains an emphasis
on progressive teaching and learning. Curriculum and learning programs at ISG
are evaluated and reviewed cyclically, through current research and trends in
education. This ensures that our programs meet the highest standards of
excellence and are being implemented in the most effective way in the
classroom in order to enhance program outcomes and learning targets.
The ‎2021-‎2022 ISG Learning Report showcases academic success, college
acceptances and professional development at ISG.

DISTRICT OFFICE ADMISSIONS & ENROLLMENT MANAGER JOB OPENING
FOR ‎2023-‎2024 SCHOOL YEAR
International Schools Group (ISG) seeks a District Office Admissions &
Enrollment Manager for the ‎2023-‎2024 school year.
Admissions & Enrollment at a glance
At ISG, we believe the beginning of a strong partnership with our parent
community begins with clear, proactive communication and a stellar customer
service experience during application, enrollment, and re-enrollment. We seek
a dynamic candidate with preferred admissions and enrollment leadership
experience to join ISG on August ‎1, ‎2023.
The District Office Admissions & Enrollment Manager represents ISG by telling
our unique story to prospective students and parents. They are a positive,
highly-effective communicator and collaborative partner to all stakeholders in
their mission to further deepen ISG's top-tier position in an increasingly
competitive international education market.
Key functions performed in the role include directing, leading,
communicating , coordinating, partnering and managing a system-
coherent application and enrollment process across a district of five (‎5)
schools.
The District Office Admissions & Enrollment Manager reports to the ISG
Assistant Superintendent.
ISG is committed to the safety and protection of children and young people and
expects all staff and volunteers to share this commitment.
For more information on ISG, please visit our website: http://www.isg.edu.sa/

Job Duties
The successful candidate will be expected to:
* Demonstrate a commitment to the safety and security of children and young people (child protection)
Leadership and Representation
* Direct the admissions and enrollment process for all ISG schools
* Represent ISG's admissions and enrollment function at conferences, seminars and events
* Develop and deliver a comprehensive family recruitment and retention strategy
* Develop and lead on and off-campus information sessions and events for student and family recruitment and retention
* Lead the implementation of ISG's redesigned, system coherent application and enrollment workflow (processes, procedures, tools, systems)
* Lead application, enrollment and re-enrollment process, tool, and system enhancements to ensure an efficient workflow
Coordination, Communication and Customer Service
* Deliver proactive application status and all school application decisions to prospective parents for all ISG schools within the stated service level
* Coordinate the collection of required information/ documents and school site testing
* Secure confidential school reports as needed
* Constructively resolve escalated at-risk enrollments
* Escalate unresolved disputes
Collaboration and Partnership
* Collaborate with colleagues at each school site to meet ISG's stated application service level agreement
* Partner with ISG Marketing and Communications to deliver a comprehensive student recruitment and retention strategy, annual communication plan, timeline, and application and enrollment material packages
* Partner with ISG Finance for payment processing information and to resolve outstanding balances
Team, Workflow, Information and Data Management
* Meet daily with direct report team members:
* Collect their operational needs
* Provide support to allow them to complete their job duties within ISG's stated service level
* Prepare application and enrollment data, information, and reporting on regularly-scheduled intervals or as requested
Other
* Perform other duties as assigned by the Assistant Superintendent
Qualifications and Knowledge
The ideal candidate will have:
* Minimum of Bachelor's degree in a related field of study (Masters or Advanced Degree preferred)
Experience and Skills
The ideal candidate will have:
Experience
* Previous district admissions and enrollment leadership experience in an international school setting
Skills
* A strong awareness of child protection and a commitment to ensure the safety of students
* Passionate about operations management
* Excellent interpersonal and communication skills, including writing and presentation
* Ability to build and deepen positive, long-standing stakeholder relationships through transparent behavior
* Ability to communicate tactfully, constructively, and appropriately to audiences and stakeholders of all levels
* Strong analytical and synthesis skills
* Ability to demonstrate effective time management with the ability to prioritize workload, work under pressure, deliver quality work and meet deadlines
* Confidentiality and discretion in responding to sensitive issues
* Positive attitude towards continuous self-improvement
* Highly-developed communication and creative problem-solving and organisation skills with attention to detail
* Ability to demonstrate sensitivity to and cultural awareness of all stakeholders along with the ability to adapt work style to meet their needs
* Ability to demonstrate professional maturity and discretion to handle a range of situations while maintaining the highest level of confidentiality
* Ability to model ISG's guiding principles
* Ability to be firm but fair
* Ability to lead by example with high professional standards
* Ability to work in a self-directed and proactive manner, and under direction, according to need
* Proven ability to use a range of IT, including social media
* Ability to work in a focused team environment to meet common goals
* Ability to use initiative and sound judgment
* Proven track record in collaboratively leading change and school improvement initiatives
* Knowledge of current trends and educational resources available in technology
* Ability to anticipate stakeholder needs and demonstrate responsiveness to requests for action/ assistance action without prompting
* Ability to maintain professional composure in receipt of challenging or unfavorable news
* Ability to deliver unfavorable news while maintaining positive relationships
* Ability to resolve conflict constructively
* Ability to demonstrate active listening skills
* Ability to anticipate stakeholder needs and demonstrate initiative by meeting or exceeding expectations
* Ability to demonstrate effective decision-making using data
* Ability to deliver proactive status updates on outstanding work, anticipate next steps, and take action without prompting
* Ability to take ownership of errors, omissions, and poor judgment/ decision-making without prompting
* Ability to demonstrate teamwork by proactively sharing information and collaborating constructively for best outcomes by designing "win/win" solutions