Order to Cash Credit Controller, O2C, Lipton, Egypt

Job Title: Ordet to Cash, Credit Controller, O2C
Job Type: Permanent Contract - Immediate Hire
Work Location: 06th of October, Egypt (Hybrid)
About ekaterra:
With an annual turnover of around €2bn, ekaterra is the world's largest tea
business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo,
T2 and PG Tips. 'eka' is a word taken from the Sanskrit language which means
unity and one purpose, while 'terra' represents the earth and nature. As
ekaterra we are truly united in one purpose: growing a world of wellbeing
through the regenerative power of plants.

In July ‎2022, CVC Capital Partners Fund VIII took over the full ownership of
the ekaterra business from its previous owner, Unilever. As a standalone
entity with a dedicated single-category focus, ekaterra is even better
positioned to lead the tea industry, delivering higher growth and value, and a
greater impact on the wider world. With ‎11 production factories in four
continents and tea growing estates in three countries, ekaterra is a
profitable and growing business whose brands reach hundreds of millions of
consumers. It has a presence in over ‎100 countries.

Under the ownership of CVC, ekaterra has an exciting future ahead with
opportunities for increased investments in our iconic brands, our people, and
our capabilities. Combining the strength and scale of our brands with a focus
on speed and agility, ekaterra is brewing a corporate start-up mindset that's
opening-up new opportunities for its people to flourish every day.

At ekaterra, we put consumer love at the heart of every decision. We celebrate
diverse thinkers who take personal ownership to connect ideas and make
impactful things happen; people who share our values around humanity and
courage and give their commitment to nurturing the wellbeing of all. In
return, we offer a working culture that gives our people freedom and
flexibility, and where they can grow both personally and professionally to
master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to
grow a world of wellbeing.
Your Role
This permanent role is responsible for managing ekaterra'a credit and
collections processes for Egypt and reporting to the Egypt Finance director
and regional Credit Control Manager.
Following go live, this will transition to a BAU role of performing Credit
Control activities within Egypt, ensuring that engagement with customers on
credit matters is optimised for customer experience as well as managing
ekaterra's credit risk in line with the local and global policies and working
capital performance, working closely with global O2C and operational teams, as
well as GTM and Finance.
Your key responsibilities:
* Contribute to the development of a high quality, efficient, and effective credit control organisation
* Support the implementation of any local variations to global processes and policies covering billing, credit management and collections
* Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
* Meet all the operational and financial performance targets and obligations, including delivering on collection and credit management KPIs and SLAs
* Handle escalations from Operational teams
* Deliver on local and global credit risk policies and collections strategies.
* Drive proactive customer communication to manage timely credit and collections management activities and improve ekaterra's working capital position
* Evaluate, create and maintain credit limits for the customers in the system.
* Responsible for collecting debts from our company debtors
* Approve or reject blocked orders
* Block and unblock customers
* Negotiate payment plans
* Provide reporting for the company accountant
* Customer account reconciliations
* Support credit insurance and factoring activities if applicable
Skills and Experience
* Bachelor's degree in Finance or business (preferably Finance, Accounting or Business)
* ‎3-‎5 years business experience in Credit or Collections roles
* Familiar with SAP functionalities
* Ability to work cross functionally
* Excellent verbal and written communication skills
* Proactive and self-leading
* Service oriented attitude
* Able to adapt to changes quickly
* English and Arabic
Who we are looking for
ekaterra is made up of a special blend of individuals which make our teams
exciting and diverse. To be part of our blend we are looking for individuals
who think Green and are environmentally conscious, who understand the power of
simplicity and who are accountable for their actions. We want those who infuse
mastery and passion in everything they do to create great products and
unforgettable experiences for our consumers.
What's in it for you?
We believe that growth is for everyone, we believe in growing leaders, and we
believe in making space to grow an owner's mentality. Like nature, we adapt,
we change and we grow. We believe in connections over hierarchies and work
levels. We have a 'corporate start-up' approach; we act with speed and agility
and we have the strength and scale of a large corporation. We are building a
better world of wellbeing, and a better you.
Excited about the Role?
Please apply online by clicking on "Apply" below. Your application will be
reviewed against our requirements. Should you not meet our immediate
requirements, your profile will be registered in our talent pool system and we
will match your profile to suitable future vacancies. You will be able to
access your status update through the candidate tracking link.
Thank you for your interest and application. Should you require additional
information, please contact Shahdan Zahran, AMET Talent Sourcing Lead
[email protected]
ekaterra is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
employees, global consumers, partners, and communities. We believe a diverse
workforce allows us to match our growth ambitions and drive inclusion across
the business. We are interested in every individual bringing their whole self
to work and this includes you! Therefore if you require any support or access
requirements, we encourage you to advise us at the time of your application so
that we can support you through your recruitment journey
Unilever is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
diverse employees, global consumers, partners, and communities. We believe a
diverse workforce allows us to match our growth ambitions and drive inclusion
across the business. At Unilever we are interested in every individual
bringing their 'Whole Self' to work and this includes you! Thus if you require
any support or access requirements, we encourage you to advise us at the time
of your application so that we can support you through your recruitment
journey.