Sr IT Support Engineer

The successful candidate will have: * Second line experience supporting
enterprise network hardware (using Cisco products). * A strong background in
supporting and troubleshooting Networks - LAN / WAN and Wireless. * Good
working knowledge of enterprise switches, firewalls, and using the CLI. *
Detailed knowledge of TCP/IP, UDP, the OSI ‎7 layer model, DNS, DHCP, VPNs,
HSRP or other high availability solutions. * Understanding of wireless
networking in an enterprise environment such as coverage challenges and end
user device roaming. * Understanding of copper and fiber data cabling, e.g.
CAT6, single mode and multi-mode fiber optics. * Working knowledge of Linux
from installations, file systems, using text editors such as vi, general Linux
CLI commands and Linux systems administration. * Working knowledge of
Microsoft back office technologies. Although most of our Active Directory /
ADFS, Mail systems, etc. are managed by a separate team your experience to
discuss problems or areas of improvement would be advantageous. * Project
management abilities and technical task execution experience. * Strong
analytical skills with proven problem solving ability of complex technical
issues. * Essential you have worked in a customer facing role which requires
solid technical aptitude, excellent oral communication and written skills to
develop clear and concise documentation and to engage effectively with the
business at all levels, in different situations. * Proven ability to operate
in high pressure situations, successfully handle multiple competing priorities
and possess a high level of discipline while displaying a high degree of
flexibility and professionalism.
Job summary
At Amazon, we strive to be earth's most customer-centric company where people
can find and discover anything they want to buy online. We hire the world's
brightest minds, offering them an environment in which they can relentlessly
improve the experience for customers. Innovation and creativity are built into
the DNA of the company and are encouraged at all levels of employment. Every
day we solve complex technical and business problems with ingenuity and
simplicity. We're making history and the good news is we've only just begun.

Amazon, has an immediate opening for an IT Engineer in one of our Fulfilment
Centres. Fulfilment Centres handle millions of items from tens of thousands of
vendors, and ships them across the globe each day. The successful candidate
will 'know how things work' in his/her areas of responsibility and keep
changes under control. You will build and operate infrastructure environments
and will provide critical input to ensure that the platform is designed with
operability in mind. You will make sure that all work around infrastructure
moves forward successfully. As no two days are the same in Amazon you will
thrive on changes and embrace ambiguity.
Since we believe that diversity improves teams, we are looking for people of
different gender and age and with different background and experience.
Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us
in making History.

What makes this team a great place to work?
* Day ‎1 opportunity - You will be joining a team that is responsible to what happens after the customer clicks "buy".
* Opportunities for growth - You will have the opportunity to manage build & deploy projects, involved in the pre-delivery of the environment and ensure that continuous improvement and innovation is at the forefront of what we do.
* Scale New Heights- With the fast pace growth of our fulfilment network, you will be working on challenging and complex problems to help us scale and grow the service to meet our customer demands.

What will YOU bring?

• High degree of ownership in all matters within the IT infrastructure but not limited to.


• Experience in deployment and ability to work with 3rd party vendors.


• A new and curious mind-set, always looking for changes to improve the status quo no matter how good it may be.


• A curious mind-set that always question: what we can do better. .


• A true team player that is happy to share knowledge and work together as a team to always innovate and improve how we work.


• Proven ability to lead and inspire the team to deliver on complex tasks


• Good analytical skills with attention to details


• Ownership and accountability


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  Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience

  
  


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  Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-‎1, LPIC-‎2).

  
  


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  Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers

  
  


• Experience in IT asset management and purchasing * Advanced knowledge in handling all common network and Internet protocols


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  Experience with Wireless Local Area Networks (WLAN / WiFi)

  
  


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  Proven ability to learn and apply new technology.

  
  

In addition we expect fluency in English, open mind, willingness to learn new
skills and respect for the team spirit.
Flexibility to work and travel outside of your designated location.

We're looking forward to receiving your application in English.

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build.
Amazon takes data protection seriously and respects EU and local data
protection laws. Unless you express otherwise, by submitting your CV you
authorize the hiring Amazon company to store your personal information in the
electronic database maintained by Amazon Corporate LLC. in the USA or one of
its affiliates for the purpose of assessing your suitability for this and
future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to
notify the hiring Amazon company. Amazon will not share your personal
information with any third party without your prior consent. As part of your
interview process with Amazon you may be asked to authorize the hiring Amazon
company to separately verify your application data and personal background
through a third party service provider.