Your Job
The Case management Specialist is fully responsible for internal Supply Chain
case management process. This role provides pre-sales and after-sales support
and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of
the cases, cases dispatch function between supply chain streams, development
of internal customer-supplier relationship in collaboration with multiple
Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt
Our Team
The role will involve the cooperation with customers. Case management
Specialist is a key contact between the Inside Sales Coordinators/customer
facing, Order Fulfilment Specialist, SC members and the plant. In that scope,
Case management Specialist is to identify, understand and complete customer's
requests coming through email and through our service portal to provide them
with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing,
Order Fulfilment Specialist, scheduling, demand planning, logistics,
production and shipping. This requires an excellent knowledge of the process
and to successfully navigate around diversity of customer requests to allocate
solution to right workstreams.
What You Will Do
* Deal with all customer account requests.
* Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
* Ensure the correct products and services are delivered to customers in a timely manner.
* Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
* Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
* Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
* Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
* Fluent in English, both written and spoken
* Previous experience within a customer service role however fresh graduates are also welcome.
* Strong communication and interpersonal skills with an aptitude of building relationships
* Effective organizational skills
* Problem-solving skills
* Proactive, customer focused and results oriented attitude.
* Good PC skills in MS Office
* Ability to effectively question or challenge the status quo.
What Will Put You Ahead
* Bachelor's degree
* Experience with Salesforce or any other CRM software
* Strategical thinking and contribution motivation mindset
* Good command over spoken german language
At Koch companies, we are entrepreneurs. This means we openly challenge the
status quo, find new ways to create value and get rewarded for our individual
contributions. Any compensation range provided for a role is an estimate
determined by available market data. The actual amount may be higher or lower
than the range provided considering each candidate's knowledge, skills,
abilities, and geographic location. If you have questions, please speak to
your recruiter about the flexibility and detail of our compensation
philosophy.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers
of float, value-added and fabricated glass products and solutions. We produce
high-performance glass for architectural, residential, interior,
transportation and technical glass applications. You'll find our glass in
homes,offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential
while creating value for themselves and the company.