Human Resources Advisor

Role Purpose:
The HR Advisory role is a major player in supporting the business in the
achievement of their strategic goals through the effective management and
performance of its staff by ensuring that managers have the confidence to lead
their teams with confidence and integrity.
The role of HR continues to develop, as HSBC drives a globally aligned model
across all its functions. Where the Banking Industry is fiercely competitive
with heavy and increasing regulation, Organizational Capability, Performance
as well as talent management, are under close market scrutiny. HR Customer
Experience & Advisory is part of the HR function and is responsible for the
employee service proposition on a global basis and the Advisory Teams within
HR are actively engaged in maintaining high standards of activity throughout
the year as well as researching and implementing the changes necessary to
support the ongoing transformation of HR. The HR Advisor role at HSBC is
similar to another role that is availlable in most organizations under
different names such as: HR Business Partner or HR Generalist
Key Responsibilities include:
* Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
* Relationship management and co-ordination support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
* Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
* Support the Change Journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
* Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
* Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
* Provide appropriate level of support to employees and managers including Senior Executives (Global Career Band ‎0-‎2) providing outstanding customer service end to end
* Support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
* Provide advice and guidance through a range of channels
Requirements
Must-Haves
* A minimum of ‎6-‎8 years of broad HR generalist experience gained across a variety of businesses areas and/or practical experience in one or more of the following: Employee Relations, Performance & Rewards, Resourcing or Learning & Talent Development
* Ability to understand and navigate through complex situations and provide clear guidance and, where necessary, challenge others
* Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation
* A proactive self-starter with a "can-do", customer focused approach who can learn quickly from experience.
* An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals
* Experience in implementing transformation and change programs
* Fluency in English and Arabic
Desirable Skills:
* Previous Experience within the Financial Services Sector
* Previous Experience within a matrix organization and implementing global and regional initiatives
* Experience of managing the people aspects of change programmes