A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore, must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent, you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service, options, and other
solutions to meet Guest and customer needs. Specifically, a Cluster
Reservations Agent will perform the following tasks to the highest standards:
* Convert, quickly, inquiries into contracted business
* Respond, positively, to sales inquiries to develop future sales leads
* Identify sales leads, as appropriate
* Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
* Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* A passion for delivering great customer service
* A highly professional telephone manner and excellent communication skills
* Outstanding administration and organizational skills
* Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in a Reservations environment
* Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
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