Company Description

"Tamayyaz" is a Nationalization Development Program that enables Saudi talents
to acquire the needed skills & knowledge for various professions within the
hospitality field within a specific time frame by using a combination of
classroom learning and On Job Training."
"A passion for perfection"
Raffles Makkah Palace promises the exceptional standards inherent in the
Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace
offers ‎214 Suites & duplex Villas with breathtaking views of the Masjid Al
Haram, the Holy Ka'aba and the city. The hotel combines the best of local
cuisine and international dishes in each of its four outlets creating a unique
and welcoming atmosphere in this diving setting. Guests can also indulge and
immerse themselves in a relaxing sensory experience in our world renowned spa
and fitness center or hold high-powered business gatherings in any of our
state-of-the-art meeting rooms.

Job Description

Reporting to the Front Office Supervisor, responsibilities and essential job
functions include but are not limited to the following:

• Register and room all guest arrivals according to established procedures


• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system


• Maintain cashier float and ensure accurate daily report of all money received


• Cash hotel guests ' personal and travelers checks and assist with currency exchange


• Keep abreast of all modifications to accounting policies and procedures


• Attend to guests' request of using the service of safety box at all times


• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs


• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist


• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property


• Ensure that the guests depart the hotel with a positive impression of hotel service


• Perform the audit balances and prepare all reports for audit in an orderly fashion


• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals


• Maintain comprehensive knowledge of standard reservation procedures


• Maintain exemplary department standards of behavior and appearance and attitude


• Ensure front desk work area is kept clean and in an orderly state at all times


• Is fully aware of the Credit policy


• Adhere to OH&S policies and procedures


• Perform related duties and special projects assigned

Qualifications
* Tamayyaz Program is for Saudi Nationals Only.
* Open to candidates with little to no work experience, including fresh graduates and those with up to ‎6 months of relevant work experience.
* Basic English skills are a must.
* Strong passion for the Hospitality Field.
* Excellent interpersonal and communication skills.
* Is a team player that contributes to and proactively assists co-workers.
* Ability to work a flexible roster depending on departmental needs.
* Ability to focus attention on guest needs, always remaining calm and courteous.
* Strong written and verbal communication skill in English
* Able to develop rapport with and gain support from Colleagues and Management staff
* Ability to work cohesively with co-workers as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to promote positive relations with all guests and patrons
* Able to exercise good judgment with difficult guests
* Understanding and ability to work in a multi-cultural environment
* Post Secondary Education or relevant qualifications in Hotel Management
* Minimum ‎2 years Guest Relations experience preferably in a four or five star hotel

Additional Information

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.